Benchmarking Applied

BENCHMARKING APPLIED TO TASCA NEWMARKET AND SUGGESTIONS This assignment will explain the Benchmarking’ concepts, also it will apply these definitions to Tasca Newmarket, company that have been object of study for others courses; initially the manufacturing Performance Questionnaire will be completed; it will give us more clear idea about the actual company situation and how it is perceived bythe people involved; this document also will include the analysis of the resources accuracy and relevance; subsequent the answers to this questions will be used to draw a graph, and the key areas will be identify in which Tasca Newmarket (TN) needs to improve; this graph will be based on the importance of the factor for the company itself and the current performance. Finally a benchmarking proposalwill be presented to address the priority area(s) in which the company has an improvement’ opportunity.

a) Complete the ‘Manufacturing Performance organisation (as shown in Reading 27)

Questionnaire’

for

your

HOW IMPORTANT IT IS IMPROVE THIS FACTOR OVER THE LONG-TERM? 7. A top business/corporate priority. 6. A top site/factory unit priority. 5. A top-level priority area formanufacturing. 4. A high-level priority area for manufacturing 3. Moderate priority area for manufacturing. 2. Of some importance (will need attention occasionally) 1. Low or not important. HOW GOOD IS YOUR PERFORMANCE FOR THIS PARTICULAR FACTOR? 7. Excellent (probably top class). 6. Excellent (probably best in industry e.g. food industry) 5. Very Good (probably best in industry sector e.g. meatprocessor) 4. Very Good (probably one of the best in industry sector) 3. Good (probably above average in industry sector) 2. Average (probably average in industry sector) 1. Below average (probably bellow average in industry sector)

b) Describe what information you used to arrive at each answer, e.g. knowledge of the organisation's objectives/visions, personal experience of the organisation and how itoperates, talking to other staff, feedback from customers etc. During the realization of these questionary three different resources were used, the first one was the Tasca Group Statement and Vision, as follow:
Tasca Mission Statement
Why do we exist? What is our purpose/raison d’être? To offer Aucklanders/New Zealanders a chance to experience the buzz and excitement of another culture (Spanish /Mediterranean / Latin American), an escape form their normal life, yet fulfilling their desire to eat and drink items that are not too far from their comfort zone.

Delivering simple tasty food, great wines and perfect espresso coffees in a prompt and friendly yet professional manner, in a comfortable and colorful environment.

Tasca Vision
What will we look like in the future? What do wewant to become? To be the first choice for customers who are looking for this kind of dining experience. To stand out from the competition in a seemingly effortless way To develop a franchise prototype so that the ‘formula’ can be repeated given the right opportunity and location To be a professionally run business that delivers to its owners and staff. To be sought after as an employer by highcaliber staff who understand our Mission Statement and want to be a part of it.

Besides it, I have been supporting my analysis with the information obtain a few months ago from the TANGSERV questionary, applied to the intern and extern customers of TN, this with the aim of helped me to understand and conceptualized the theory of Quality Service and how it can be perceived by the customers, staff,owners and suppliers.
TANGSERV (A Multiple Item Scale for Measuring Tangible Quality in Foodservice Industry) Thank you for very much, we are trying to measure the quality of the service at Tasca Newmarket, since we are always trying to improve. Please indicate your position on each of the 20 statements by assigning a number from seven (strongly agree) to one (strongly disagree). If your...