Benchmarking De Robert C.Camp

Robert C. Camp is Principal of the Best Practice Institute™, an international research, education and consultation organization focused on the capture, exchange and adoption of best practices,worldwide, through benchmarking. He is based in Rochester, New York, and works with government agencies, nonprofit organizations, educational institutions and many large domestic and internationalmanufacturing and service firms.Prior to retiring after 23 years, Camp was Manager, Benchmarking Competency, Quality Office, for Xerox Corporation’s United States Customer Operations (USCO). He was appointedto this position in August 1990 and was responsible for expanding and intensifying benchmarking in all USCO units. Camp joined Xerox as Manager, Planning, in the Logistics and Distribution (L&D)organization where he held several other management positions. Before Xerox, he worked for Mobil Oil and DuPont.

Camp was responsible for creating the benchmarking program for Xerox’s L&D organization.He has been responsible for several large-scale benchmarking investigations of product delivery and business processes. He directed the internal network which ensured that customer satisfaction andbusiness results improved through incorporation of best practices in products, services, and business processes.

He has written three books—Benchmarking: The Search for Industry Best Practices ThatLead to Superior Performance (1989), Business Process Benchmarking : Finding and Implementing Best Practices (1995), and Global Cases in Benchmarking: Best Practices from Organizations Around theWorld (1998)—and 37 articles. That first, and best-selling, benchmarking book has been translated into 13 languages. In 1995, a software solution suite, providing a proven methodology based on the books,courseware, and client engagements was created to make teams self-sufficient. In 2000, a web education video and slide-based e-learning workshop was developed from best practice benchmarking master...