Business letter

*Bussines *letter* * * * *March* 3rd, 2010
Capitalization
Months
Days
States
Names
Seasons
Proper names
Tittles
Name of an animal
Position in a company
Cities in on company
Cities, countries
Begining of sentense
Dr. Dundas saw margert on Tuesday
Porf. Jang gave Gordon test last summerMarelin is looking ofter Henry, Mr Hopper’s pet turtle
In October Karen visited uncle Fred
Captian Kaliqui and his dog, smoky won first prize.
Business letter* *March 10*th*, 2010
Request Letter
A letter written by a person who is planning to buy, travel, trade, subscribe, or study. This person asks for prices, term of payment of a product, information about atrip, the price of a subscription to a magazine, the kinds and cost of courses ect.
Effective request letter
To Say why you need the information
Indicate why you chose that particular person.
State clearly what information you need.
Asking for additional information help, or advice
Direct the request to the person who is best qualified
{draw:rect}{draw:rect} {draw:rect} Enclose a self-stamped envelope if the response in going to be more a favor than an obligation.
Thanks the person for the attention.
{draw:rect} {draw:rect}
Outline:* * Reason for writing Reasons for writing
Information you need Questions
Appreciation – Closing Appreciation - Closing
*Business letter *March 11*th*, 2010
Answer (Acknowledge) aRequest Letter
It is a courtesy to answer a letter without Expecting
*Basic principles:
A prompt reply.- Answer quickly. It is wise to offer more information
Give complete and specific information
Be corteous.- The information should be friendly and helpful
Provide additional information. This helps the reader to make decision.
* Principal Objectives:Give information about prices, catalogues, terms, services, ect.
Try to make a sale
To create good will
{draw:rect} *Letter letter
Thank- for request, and interest
Give information requested
Give additional information
closing
{draw:rect}
Thanks for the Request and interest
Answer the question
Additional Information
Closing
*Business letter*March 17*th*, 2010
Placing Orders
Definition: A letter that requests the shipment of purchased merchandise or gives the services requests.
Kinds of orders:
Orders form: A printed form which the sales man fills out in triplicate when the sale is made. This document contains all the information of the article.
Order Letter: You write it when the importance of this situationis required:
Merchandise is too much.
Shipment is to, another country.
Element:
Order number
Catalogue number
Description of article
Shipping Instructions
Unit Price
Payment Terms
Quantity
Total Price
*Business letter *March 24*th*, 2010* *
*Acknowledg*ing an Order
Principal Objective:
Toacknowledging having received an order
Thank the person for choosing your company and for the confidence
Try to make more sales in the future.
Characteristics:
Appeciation
Cordial
Helpful
Other consideration
Temporarily out of stock
Confirm on order
An artier or service has been discontinued
Shipping InformationLimiting Credit
*Business letter *March 25*th*, 2010
Confirm an order
This case arises when the client, upon placing his order, was not clear or specific enough in ordering the items. This mistake on the clients part should be disguised.
The customer is always right and we should always do our be to keep him happy.
Thank you for your order
Confirm order
Closing...