Business Report

Business and Report Writing Skills

Version 1.0 2008
© Charles Sturt University, 2008

Acknowledgement: Workplace Productivity Program (WPP) grant from DEEWR. Organisational Development Resources from Hedy Bryant, Narelle Marr and Judy Doulman. Business and Report Writing programs developed by Stacey Flanagan for CSU in 2007. Special thanks to Royal Melbourne Institute of Technology(RMIT) for permitting use of and reference to online resources. This module will also be available as an online resource on CSU Interact in the later half of 2008.
© Charles Sturt University, 2008

Learning resource Business and Report Writing Skills

Owner Carissa Michel

Version: 1.0 September 2008

Summary/Overview of changes

Business and Report Writing Skills at CSU

Version 1.02008

LEARNING IN THE WORKPLACE
To continue to reinforce your learning from this workshop, when you return to your team use the table below to assist you to reflect on the concepts introduced. Your reflection may also incorporate other behaviours that you have observed from other leaders within your workplace as well. You should aim to identify at least 10 different situations. As part ofyour reflection, identify some of your key strengths and opportunities for improvement in the way you apply business and report writing skills within the workplace. What steps might you be able to take to improve your own practice?

Business and Report Writing Skills at CSU

Effective business and report writing concepts

How have you applied this? Try to think of a specific worksituation

What attributes of effective business and report writing did you display?

What was the outcome? Describe this in terms of the characteristics of effective business and report writing.

Version 1.0 2008

PROGRAM OVERVIEW
This program is designed to introduce some of the key concepts and skills supporting business and report writing at Charles Sturt University (CSU). Althoughthis program does highlight many important areas of business and report writing, further application of the concepts, principles and skills will help to refine and reinforce your practice. To this end, you are encouraged to expand your knowledge and skills by taking up work based or other, more formalised learning opportunities at the programs conclusion. Program Objectives: The key objectives ofthis program are to assist participants: 1.) To develop or continue their understanding of Business Writing, Report Writing and Business Reporting Language (BRL) at CSU; 2.) Familiarisation with CSU Business documents, templates and current workplace practices at CSU; 3.) Identify resources and strategies to help build greater business and report writing ability.

ICONS
The following iconsappear within this learning resource. They highlight important information as well as activities that can be completed:

These are the outcomes that relate to a section of the resource.

An Individual or group exercise.

A key message or important point

Self-reflection

This is a workplace activity

Business and Report Writing Skills at CSU

Version 1.0 2008

SESSION PLANTime 6-7 hours 09.00 – 09.10 09:10 – 9.30 09.30 – 10.30 Activity Introduction and Objectives, session outline Purpose of Effective Writing Different styles of correspondence and CSU templates Critical Points Trainer and Training Intro Emergency Evacuation / housekeeping Objectives of session. Activity (10 min plus discussion) – What your messages reveal about you and your company. Groupsdiscuss, feedback and facilitator writes up on butchers paper. In this section we will discuss briefly the memo, email, business letters, business cases, minutes and agendas, as well as media releases. Examples of CSU templates are provided for all when available. LINK to CSU templates. Style manual:

http://www.csu.edu.au/division/marketing/stylemanual/appli/lette rhead.html
Business Case:...