Calidad De Servicio
Páginas: 3 (659 palabras)
Publicado: 14 de abril de 2012
Universidad esan |
Homework 2 |
Quality Control and Client Service |
|
Alumno : Giovanni Paolo Asmat Pérez |
2012 |
|
Case - Mercantile Stores
1. How does Mercantile viewquality? Explain the roles of people and information technology in achieving quality in the Mercantile organization.
* Mercantile view quality as a way to improve a lean knew way toadministrate and controls their products. They can improve the quality of their products using some of the technologies. Also, this can help to the company of having a good control of their inventory and sale.2. Compare the importance of "internal quality" (what the company sees) and "external quality" (what the customer sees). Do they conflict? What is needed to ensure that they are consistent?* These two points of view can help to the company. With the internal quality, the company not only focus in develop a good products also are interests in develop a new system that can help withthe employee’s work.
The external view is a indicator to determinate what is the needs of our customers and how the manufacturer can cover and increase the fidelity of the clients.
Case – ShinyHill Farms
1. Describe the scope of quality efforts in this organization.
* The company has a good method of production with the best quality, but this method is learning about theexperience. They do that by watching previous mistakes of how the people do the product with a bad quality. With this experience the employees know how to make the best product with higher standards.2. What is the role of the quality assurance department at Shiny Hill Farms? Does it promote the concept of total quality?
* The role of the quality department is to prevent any defectiveproducts from reaching the consumer. I think that Shiny Hill Farm promote the concept of total quality because they are using a system of continual improvement process. Not only for improved the standard...
Homework 2 |
Quality Control and Client Service |
|
Alumno : Giovanni Paolo Asmat Pérez |
2012 |
|
Case - Mercantile Stores
1. How does Mercantile viewquality? Explain the roles of people and information technology in achieving quality in the Mercantile organization.
* Mercantile view quality as a way to improve a lean knew way toadministrate and controls their products. They can improve the quality of their products using some of the technologies. Also, this can help to the company of having a good control of their inventory and sale.2. Compare the importance of "internal quality" (what the company sees) and "external quality" (what the customer sees). Do they conflict? What is needed to ensure that they are consistent?* These two points of view can help to the company. With the internal quality, the company not only focus in develop a good products also are interests in develop a new system that can help withthe employee’s work.
The external view is a indicator to determinate what is the needs of our customers and how the manufacturer can cover and increase the fidelity of the clients.
Case – ShinyHill Farms
1. Describe the scope of quality efforts in this organization.
* The company has a good method of production with the best quality, but this method is learning about theexperience. They do that by watching previous mistakes of how the people do the product with a bad quality. With this experience the employees know how to make the best product with higher standards.2. What is the role of the quality assurance department at Shiny Hill Farms? Does it promote the concept of total quality?
* The role of the quality department is to prevent any defectiveproducts from reaching the consumer. I think that Shiny Hill Farm promote the concept of total quality because they are using a system of continual improvement process. Not only for improved the standard...
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