Carlos Kasuga
IM: How did you start Yakult?
CK: When I was foundingthe LiceoMexicano Japonés, I traveled back andforth to Japan, looking for support.[Mexican president] Luis Echevarriahad given me letters of introductionto the Japanese government. I metacongressional representative, and Itold him about the problems we hadin Mexico, including unemploymentand intestinal problems caused by thewater. He said, you should bring Yakultto Mexico.In Japan, women soldYakult doorto door. People left money in theirmailboxes, and the ladies came by andleft the Yakult. I said to them, thismethod of sales will never work inMexico. But they said, we’re celebratingthe 10thanniversary of Yakult inBrazil. So I decided to give it a try.
Before we launched, my businesspartners and I did a market study.We needed to know what people reallyate, not just what they saidthey ate.For three months, we got up at 4 AMand gathered trash in Mexico Cityand around the country. We spreadout the contents to examine them. Weknew if people drank milk or didn’t, ifthey ate meat, andhow they cleanedtheir vegetables.When we examined the vegetablepeelings with a microscope, we foundlots of bacteria because they hadn’tbeen washed properly. This, amongother things, told us there...
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