Caso Sobre Seleccion De Personal

Personnel selection
A commercial company which produces and sales roller blinds and window shades and has a network of 70 stores throughout Poland.
It employs around 20 people in the companyheadquarters and around 230 people in the field, in different positions, such as regional managers, store managers, customer service specialists and support personnel.
PROBLEM DESCRIPTION
The CompanyManagement Board has carried out a research on customer satisfaction, which showed negligence in service in some stores. The reason behind the situation is a defective recruitment system, which gives acertain measure of freedom in personnel selection by store managers. Recruitment-related actions are partially coordinated by an HR Department employee; however, he is not able to fully controlindividual processes due to other current duties he has. Interviews happen to be organized incorrectly, which results in employment of random people, with different levels of expertise and personality whichoften matches neither company’s mission nor its strategy.
We can also have certain reservations regarding the assessment criteria applied by store managers in the recruitment process (the problem ofprotection and comradeship).
Another problem is how to find the right candidates on the market. Press ads prepared by regions individually are inefficient. Given the situation, the Management Boardfound it necessary to develop a standardized recruitment system. The Management Board also decided to replace some employees. In the next 6 months around 100 recruitment processes are to be conducted topositions such as shop assistants, customer service support personnel and store managers.
The Management Board also plans to open a new distribution centre for the southern region in the next year.As a consequence, new 15 employees are needed, both to positions such as warehouseman, customer service specialists, as well as to specialist ones, such as an accountant, logistics specialist....