Cemetery business plan

TOWN OF TILLSONBURG

2008 BUSINESS PLAN

Cemetery






1) Program Mission Statement:

Our vision is to commit to provide a high level of customer service, while utilizingavailable technology to ensure records are accurately maintained and accessible. In addition staff will strive to provide a quality, clean, well-maintained cemetery in an effective and environmentally safemanner.

2) Core Businesses:

Key Customers
* Patrons
* Funeral Homes
* Religious Institutions
* Monument dealers
* Genealogists


Core Businesses/Services* Interments
* Memorial Trees & benches
* Flower Campaigns
* Scattering Garden
* Lot, plot sales
* Columbarium Sales
* Grass Cutting
* Tree Maintenance* Horticulture
* Historical, genealogical inquiries


Non-Core Businesses/Services/Activities

* Public Relations and Education
* Safety Training


LegislatedStandards and Guidelines

* The Cemeteries Act (2001)
* Town of Tillsonburg by-laws.
* Occupational Health and Safety Act
* Ministry of Health
* Ministry of Government Services* Pesticide Control Act




Cemetery

Program Map





User Groups

Maintenance


Interments

Patrons


Lot/plot sales

Funeral HomesMonuments


Monument Dealers


Horticulture


Flower Campaign

Genealogy Requests




Trees and Turf




3) Performance Measures: Cemetery Open - From 1881 – to dateMeasure | 2004 as at September | 2005 Projection | 2006 | 2007 Projection | 2008 |
Cemetery Acreage | 40 | 40 | 40 | 40 | 40 |
Kilometers of Roads | 8 | 8 | 8 | 8 | 8 |Plot Sales | 81 | 100 | 80 | 80 | 75 |
Columbarium Sales | 31 | 40 | 8 | 10 | 20 |
Interments | 139 | 150 | 112 | 120 | 125 |
Monuments Installed | 47 | 65 | 58 | 60 | 60...