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Six sigma and supply
Chain excellence
Follow these twelve steps to boost quality and eliminate waste for stakeholders both in and outside your company.
Six sigma. Lean. What do these initiativeshave to do with the supply chain? The short answer is everything. The origins of these approaches are based, in six sigma´s case, on continuous improvements in quality and variation control, and inlean´s case, on production velocity and eliminating waste. Both six sigma and lean can help improve supply chain efficiency, and companies today are quick to take advantage of one or the other approachthroughout their organizations. However, few companies realize that while each approach can be mutually exclusive, an interesting thing happens when the two are combined.
Which brings us to ourfirst question.
Have we forgotten what customers want?
In the “old” days, quality advocates functioned more or less as company cops, authoritative figures who´d get you in trouble for takingshortcuts. Today, and definitely in the future, the quality professional´s role will have less to do with blowing the whistle than seamlessly integrating processes with all business operations relating tocustomers. This represents a distinct departure from the past and requires specific tools and procedures. To access these tools, companies are combining lean and six sigma methodologies. Thus, to answerthe question, quality community has never fully realized the best approach for recognizing customers: defining value, delivering it and maintaining accountability for those goals.
Which leads us tothe next question.
How can we bring value to the supply chain?
First, what is value? Simply, it´s whatever the customer says it is and is willing to pay a company to deliver-whether goods orservices. Lean says in order to measure value inhibitors, increase value and eliminate waste, we must construct a value stream map of our current state, create another map for the future that includes the...