Contabilidad

High quality customer service

A high quality self-publishing company will provide excellent customer
Five characteristics to consider when evaluating a company's customer service:Professionalism – the presentation of the staff and is very important, communicate professionally (in person or by telephone and email).

Joy-When a person enjoys what he does, it's obvious (and sad).Attitudes are contagious and good customer service agents know how to spread joy.

Knowledge - Knowing providing product information, providing you with the information you need.

Active Listening - Itis important that the customer service agent listens to their individual needs. Active listening involves asking the right questions in order to understand their requests or concerns.Responsiveness - It is not reasonable to expect everyone to have the answer to all questions, but if they are unable to answer your question immediately, they can look into it and get back to you within areasonable period of time






Courtesy techniques

Customer insight

Make the effort to know customers and understand their needs.
In the first moment of truth or critical moment of encounterwith the customer, which is when the employee receives the customer, we have a situation in which both are quick to make a judgment at first sight. The goal is to make the customer perceives theservice employee as someone who looks like him, and therefore understands.
Informed keep customers using a language they can understand, as well as listen.












Communication
Thuscommunication, whatever its type and / or form, should be considered as a basic process to guide and influence skills or actions that we want to have as results in potential clients and thecommunication within the business environment look following:
a) Know publicize our presentation: personal and institutional
b) Knowledge sharing information about the product, well or service
c) Knowing...