Control-M Concepts Guide
Páginas: 45 (11176 palabras)
Publicado: 18 de octubre de 2012
CONTROL-M
Concepts Guide
Supporting
CONTROL-M/Enterprise Manager 6.3.01 CONTROL-M/Desktop 6.3.01 CONTROL-M/Server 6.3.01 CONTROL-M/Agent 6.3.01 CONTROL-M/Forecast 6.3.01 BMC Batch Impact Manager 6.3.01
December 2006
www.bmc.com
Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, itsproducts, corporate offices, special events, and career opportunities.
United States and Canada
Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 77042-2827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000
Outside United States and Canada
Telephone (01) 713 918 8800 Fax (01) 713 918 8000
Copyright 2006 BMC Software, Inc., as an unpublished work. All rights reserved. BMCSoftware, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in this documentation tobe proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation.
Restricted rights legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITEDSTATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA. Any contractnotices should be sent to this address.
Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, see “Before contacting BMC.”
Support website
You can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From thiswebsite, you can
■ ■ ■ ■ ■ ■ ■
read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or download product documentation report an issue or ask a question subscribe to receive proactive e-mail alerts when new product notices are released find worldwide BMC supportcenter locations and contact information, including e-mail addresses, fax numbers, and telephone numbers
Support by telephone or e-mail
In the United States and Canada, if you need technical support and do not have access to the web, call 800 537 1813 or send an e-mail message to support@bmc.com. Outside the United States and Canada, contact your local support center for assistance.
Beforecontacting BMC
Have the following information available so that Customer Support can begin working on your issue immediately:
■
product information — — — product name product version (release number) license number and password (trial or permanent)
■
operating system and environment information — — — — — machine type operating system type, version, and service pack or other maintenancelevel such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level
■ ■ ■
sequence of events leading to the issue commands and options that you used messages received (and the time and date that you received them) — — — product error messages messages from the...
Concepts Guide
Supporting
CONTROL-M/Enterprise Manager 6.3.01 CONTROL-M/Desktop 6.3.01 CONTROL-M/Server 6.3.01 CONTROL-M/Agent 6.3.01 CONTROL-M/Forecast 6.3.01 BMC Batch Impact Manager 6.3.01
December 2006
www.bmc.com
Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, itsproducts, corporate offices, special events, and career opportunities.
United States and Canada
Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 77042-2827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000
Outside United States and Canada
Telephone (01) 713 918 8800 Fax (01) 713 918 8000
Copyright 2006 BMC Software, Inc., as an unpublished work. All rights reserved. BMCSoftware, the BMC Software logos, and all other BMC Software product or service names are registered trademarks or trademarks of BMC Software, Inc. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in this documentation tobe proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation.
Restricted rights legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OF THE UNITEDSTATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA. Any contractnotices should be sent to this address.
Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, see “Before contacting BMC.”
Support website
You can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support_home. From thiswebsite, you can
■ ■ ■ ■ ■ ■ ■
read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or download product documentation report an issue or ask a question subscribe to receive proactive e-mail alerts when new product notices are released find worldwide BMC supportcenter locations and contact information, including e-mail addresses, fax numbers, and telephone numbers
Support by telephone or e-mail
In the United States and Canada, if you need technical support and do not have access to the web, call 800 537 1813 or send an e-mail message to support@bmc.com. Outside the United States and Canada, contact your local support center for assistance.
Beforecontacting BMC
Have the following information available so that Customer Support can begin working on your issue immediately:
■
product information — — — product name product version (release number) license number and password (trial or permanent)
■
operating system and environment information — — — — — machine type operating system type, version, and service pack or other maintenancelevel such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level
■ ■ ■
sequence of events leading to the issue commands and options that you used messages received (and the time and date that you received them) — — — product error messages messages from the...
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