Controlm

CONTROL-M/Server
for UNIX and Microsoft Windows
Administrator Guide

Supporting
CONTROL-M/Server for UNIX and Microsoft Windows 6.3.01
December 2006

www.bmc.com

Contacting BMC Software
You can access the BMC Software website at http://www.bmc.com. From this website, you can obtain information about the company, its products, corporate offices, special events, and careeropportunities.

United States and Canada
Address BMC SOFTWARE INC 2101 CITYWEST BLVD HOUSTON TX 77042-2827 USA Telephone 713 918 8800 or 800 841 2031 Fax 713 918 8000

Outside United States and Canada
Telephone (01) 713 918 8800 Fax (01) 713 918 8000

Copyright 2006 BMC Software, Inc., as an unpublished work. All rights reserved. BMC Software, the BMC Software logos, and all other BMC Software productor service names are registered trademarks or trademarks of BMC Software, Inc. IBM is a registered trademark of International Business Machines Corporation. Oracle is a registered trademark, and the Oracle product names are registered trademarks or trademarks of Oracle Corporation. All other trademarks belong to their respective companies. BMC Software considers information included in thisdocumentation to be proprietary and confidential. Your use of this information is subject to the terms and conditions of the applicable End User License Agreement for the product and the proprietary and restricted rights notices included in this documentation.

Restricted rights legend
U.S. Government Restricted Rights to Computer Software. UNPUBLISHED -- RIGHTS RESERVED UNDER THE COPYRIGHT LAWS OFTHE UNITED STATES. Use, duplication, or disclosure of any data and computer software by the U.S. Government is subject to restrictions, as applicable, set forth in FAR Section 52.227-14, DFARS 252.227-7013, DFARS 252.227-7014, DFARS 252.227-7015, and DFARS 252.227-7025, as amended from time to time. Contractor/Manufacturer is BMC SOFTWARE INC, 2101 CITYWEST BLVD, HOUSTON TX 77042-2827, USA. Anycontract notices should be sent to this address.

Customer support
You can obtain technical support by using the BMC Software Customer Support website or by contacting Customer Support by telephone or e-mail. To expedite your inquiry, see “Before contacting BMC.”

Support website
You can obtain technical support from BMC 24 hours a day, 7 days a week at http://www.bmc.com/support_home. Fromthis website, you can
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read overviews about support services and programs that BMC offers find the most current information about BMC products search a database for issues similar to yours and possible solutions order or download product documentation report an issue or ask a question subscribe to receive proactive e-mail alerts when new product notices are released find worldwideBMC support center locations and contact information, including e-mail addresses, fax numbers, and telephone numbers

Support by telephone or e-mail
In the United States and Canada, if you need technical support and do not have access to the web, call 800 537 1813 or send an e-mail message to support@bmc.com. Outside the United States and Canada, contact your local support center forassistance.

Before contacting BMC
Have the following information available so that Customer Support can begin working on your issue immediately:
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product information — — — product name product version (release number) license number and password (trial or permanent)

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operating system and environment information — — — — — machine type operating system type, version, and service pack or othermaintenance level such as PUT or PTF system hardware configuration serial numbers related software (database, application, and communication) including type, version, and service pack or maintenance level

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sequence of events leading to the issue commands and options that you used messages received (and the time and date that you received them) — — — product error messages messages...