Costruccionde Las Ciencias

Lisa Marie Amalfitano
11479 East Sedgemore Dr.
Jacksonville, FL 32223
904-982-6660
Rapture_1984@hotmail.com
I am currently seeking a full time position. I am experienced within loan lossmitigation with more than five years of experience. I ensure the best production and
quality for customers, shareholders and the business using tools and technique to prevent
loss. I am prepared to staypersistent and make reasonable decisions in a fast pace
environment. I am highly motivated, timely, responsible, and dependable. References are
available upon request.
EXPERIENCE:
Bank of AmericaCorporation
January 2010 to October 2010
Lead Senior Collector/New Hire Trainer:
 Manage team of Loss Mitigation specialists
 Update, disperse and manage reports for repossession to ensurecompliance,
accuracy and loss prevention
 Manage a front file portfolio of high balance accounts including assets such as
boats, recreational vehicles, airplanes and motorcycles
 Maintain a new hiretraining class to train on skip tracing tools, tactics
 Instruct, train, educate a different new hire training class each month on skip
tracing tools, systems, tactics, documents, compliance, etc. Engage in floor activity and questions to ensure nesting properly established for
new hires
Senior Collector II:
November 2007 to January 2010
 Assists customers with all inquiries regarding totheir pre charge off credit card
and repossession accounts, with a goal of preventing accounts from charging off
or being written off as a bad debt, while maintain professional phone,
communicationand problem solving skills.
 Utilize computerized systems, among other resources and tools and make all
efforts to collect delinquent credit card and consumer loan debt owed to the
corporation.
Negotiate and utilizing complex payment programs and arrangements for the best
interest of the company and the customer, also giving financial counseling based
on different situations.
...