Cross reference itil® v3 and mof 4.0

Microsoft® Operations Framework

Cross Reference ITIL® V3 and MOF 4.0



Published: May 2009
For the latest information, please see microsoft.com/mof




Copyright © 2009 Microsoft Corporation. This documentation is licensed to you under the Creative Commons Attribution License. To view a copy of this license, visit http://creativecommons.org/licenses/by/3.0/us/ or send a letter toCreative Commons, 543 Howard Street, 5th Floor, San Francisco, California, 94105, USA. When using this documentation, provide the following attribution: The Microsoft Operations Framework 4.0 is provided with permission from Microsoft Corporation.
This documentation is provided to you for informational purposes only, and is provided to you entirely "AS IS". Your use of the documentationcannot be understood as substituting for customized service and information that might be developed by Microsoft Corporation for a particular user based upon that user’s particular environment. To the extent permitted by law, MICROSOFT MAKES NO WARRANTY OF ANY KIND, DISCLAIMS ALL EXPRESS, IMPLIED AND STATUTORY WARRANTIES, AND ASSUMES NO LIABILITY TO YOU FOR ANY DAMAGES OF ANY TYPE IN CONNECTION WITHTHESE MATERIALS OR ANY INTELLECTUAL PROPERTY IN THEM.
Microsoft may have patents, patent applications, trademarks, or other intellectual property rights covering subject matter within this documentation. Except as provided in a separate agreement from Microsoft, your use of this document does not give you any license to these patents, trademarks or other intellectual property.
Information in thisdocument, including URL and other Internet Web site references, is subject to change without notice. Unless otherwise noted, the example companies, organizations, products, domain names, e-mail addresses, logos, people, places and events depicted herein are fictitious.
Microsoft is a registered trademark of Microsoft Corporation in the United States and/or other countries.
The names ofactual companies and products mentioned herein may be the trademarks of their respective owners.
You have no obligation to give Microsoft any suggestions, comments or other feedback ("Feedback") relating to the documentation. However, if you do provide any Feedback to Microsoft then you provide to Microsoft, without charge, the right to use, share and commercialize your Feedback in any way and for anypurpose. You also give to third parties, without charge, any patent rights needed for their products, technologies and services to use or interface with any specific parts of a Microsoft software or service that includes the Feedback. You will not give Feedback that is subject to a license that requires Microsoft to license its software or documentation to third parties because we include yourFeedback in them.
ITIL® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
M_o_R® is a Registered Trade Mark of the Office of Government Commerce in the United Kingdom and other countries.
MSP™ is a Trade Mark of the Office of Government Commerce.


Contents
Management Summary 1
Introduction to This Document 4
Background to IT ServiceManagement 5
Comparing Frameworks 5
Paradigms that Matter 5
Introduction to ITIL and MOF 10
What is ITIL? 10
What is MOF? 11
Alignment of ITIL and MOF 13
Differences 14
Positioning 15
Terminology and Definitions 18
Training and Certification 19
ITIL Exams 19
MOF Exams 20
Applying MOF and ITIL in Practice 21
Sources 22
Literature 22
Further Information 22
Authors 22
Reviewers 22Feedback 23
Appendix A: Detailed Cross-Reference 24
People 24
Process 24
Technology 25
Strategy, Tactics, Operations 25
Separation of Duties (SoD) 31
Plan-Do-Check-Act (PDCA) 31
Appendix B: Mapping of Processes, Activities, Functions, and Other Elements 33





Management Summary
The Fastest Cars Have the Best Brakes…
(OCEG)

IT organizations are continuously challenged to...