Definitive itil 2011process

Definitive ITIL® 2011 & 2007 Edition Process & Function Lists

Version Date

: 1.0 : August 2011

ITIL 2011 & 2007 Edition Processes & Functions

Table of Contents Definitive List Of The ITIL 2011 Edition 26 Processes & 4 Functions…………………………… 1 Definitive List Of The ITIL 2007 Edition 26 Processes & 4 Functions…………………………… 2 Background………………………………………………………………………………………… 3 Side-By-SideComparison of the 2011 & 2007 Processes, Functions, & Activities……………. 3

ITIL 2011 & 2007 Edition Process, Function & Activities Comparison Table………………..... 4

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©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.

ITIL 2011 & 2007Edition Processes & Functions DEFINITIVE LIST OF THE ITIL 2011 EDITION 26 PROCESSES & 4 FUNCTIONS # 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. Name - Acronym Access Management Application Management Availability Management – AM Business Relationship Management – BRM Capacity Management Change Management Change Evaluation DemandManagement Design Coordination Event Management Financial Management for IT Services Incident Management Information Security Management – ISM IT Operations Management IT Service Continuity Management – ITSCM Knowledge Management Problem Management Release & Deployment Management Request Fulfillment Service Asset & Configuration Management – SACM Service Catalog Management Service Desk Service LevelManagement – SLM Service Portfolio Management – SPM Service Validation & Testing Strategy Management for IT Services Supplier Management Technical Management The 7 Step Improvement Process Transition Planning & Support Type Process Function Process Process Process Process Process Process Process Process Process Process Process Function Process Process Process Process Process Process ProcessFunction Process Process Process Process Process Function Process Process Definition Book - Section SOP - 4.5 SOP - 6.6 SDE - 4.4 SST - 4.5 SDE - 4.5 STR - 4.2 STR - 4.6 SST – 4.4 SDE - 4.1 SOP - 4.1 SST – 4.3 SOP - 4.2 SDE - 4.7 SOP - 6.5 SDE - 4.6 STR - 4.7 SOP - 4.4 STR - 4.4 SOP - 4.3 STR - 4.3 SDE - 4.2 SOP - 6.3 SDE - 4.3 SST – 4.2 STR - 4.5 SST – 4.1 SDE - 4.8 SOP - 6.4 CSI - 4.1 STR - 4.1Book Title Abbreviations: SST – Service Strategy SDE – Service Design STR – Service Transition SOP – Service Operations CSI – Continual Service Improvement

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©Pink Elephant 2011. Contents are protected by copyright and cannot be reproduced in any manner.

ITIL 2011 & 2007 Edition Processes & Functions DEFINITIVE LIST OF THE ITIL 2007 EDITION 26 PROCESSES & 4 FUNCTIONS # 1. 2. 3. 4. 5. 6. 7. 8.9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. Name - Acronym Access Management Applications Management Availability Management – AM Capacity Management Change Management Demand Management Evaluation Event Management Financial Management Incident Management Information Security Management – ISM IT Operations Management IT Service Continuity Management –ITSCM Knowledge Management Problem Management Release & Deployment Management Request Fulfillment Service Asset & Configuration Management – SACM Service Catalog Management Service Desk Service Level Management – SLM Service Measurement Service Portfolio Management – SPM Service Reporting Service Validation & Testing Strategy Generation Supplier Management Technical Management The 7 Step ImprovementProcess Transition Planning & Support Type Process Function Process Process Process Process Process Process Process Process Process Function Process Process Process Process Process Process Process Function Process Process Process Process Process Process Process Function Process Process Definition Book - Section SOP - 4.5 SOP - 6.5 SDE - 4.4 SDE - 4.3 STR - 4.2 SST - 5.5 STR - 4.6 SOP - 4.1 SST -...