Director of human resoruces

Páginas: 4 (920 palabras) Publicado: 12 de enero de 2010
Director of Human Resources
Role Description

|Department/ |Radisson Hotels & Resorts |Date: |January 2001 ||Company: | | | |
|Reports To: |General Manager| | |
|Purpose: |To achieve profit, customer satisfaction and employee satisfactiongoals by working with managers to staff |
| |their departments, maximize employee engagement and enable Yes I Can! service and teamwork ||Constituents: |Employees |
| |Guests|
| |Hotel Managers|
|Indicators of Success: | |
||Achievement of hotel financial goals (GOP) |
| |Customer Satisfaction& loyalty goals (Complaints per Thousand, Comment Cards, annual quality review) |
| |Employee satisfaction and retention|
| |Achieve goals for candidate and manager satisfaction |
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