Do Y Cambios Culturales

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Organizational Culture, Change and Emotions: A Qualitative Study.
Autores:
SMOLLAN, ROY K.1 roy.smollan@aut.ac.nz
SAYERS, JANET G.2
Fuente:Journal of Change Management; Dec2009, Vol. 9 Issue 4, p435-457, 23p
Tipo de documento:
Article
Descriptores:
*EMPLOYEES
*ORGANIZATION
*CULTURE
*SOCIAL change
EMOTIONS (Psychology)
MOOD(Psychology)
Palabras clave proporcionadas por el autor:
emotions
organizational change
Organizational culture
qualitative research
Resumen:
Change triggers emotions as employees experience theprocesses and outcomes of organizational transformation. An organization's affective culture, which shapes the way emotions are experienced and expressed, plays a particularly important partduring changes to the culture and other aspects of organizational life. This article contributes to the literature by illustrating the relationships between culture, change and emotions and presents the resultsof a qualitative study. The study found that when participants' values were congruent with those of the organization, they tended to react to change more positively. Cultural change provoked emotionalreactions, often of an intense nature. When emotions were acknowledged and treated with respect, people became more engaged with the change. Attitudes to existing culture also produced emotionalresponses to aspects of change. [ABSTRACT FROM AUTHOR]
 
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