Email Review Question
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Publicado: 23 de abril de 2012
Review Questions
1. What does the growing demand in company’s do? E-mail has become the primary communication channel for internal communication. 2. Bert has had a disagreement with a colleague overhow to introduce the new product. What is the best channel for discussing the differences? Face to face, never discuss bad news or solving arguments via e-mail. Don’t use e-mail to avoid contact.3. John discovered a production problem that will delay the production. What channel should be use to warm customer right away? He can use e-mail with indirect pattern: Because is fast 1st paragraph –introduction “do not use the main idea” 2nd paragraph – (body) main idea and detail 3rd paragraph – closing (the solution in good way)
4. What is the best advice for organizing routine e-mailmessages? You have to bring you idea in the first sentence.
5. What should you write in the subject line of an e-mail? Summarize the main idea.
6. What does a good e-mail generally talk about?Effective e-mail message and memos contain: a. Single topic b. Conversational tone c. Conciseness d. Graphic highlighting
7. What is the heading guide in an e-mail? a. Headings: Date, To, From, SubjectThese heading help readers immediately identify the date, origin, destination, and purpose of a message.
8. What is the best advice for formatting a hard copy memo? a. Leave side margins of about1¼ inches. b. Line up all heading words with those following Subject. c. Indent lines following bulleted or enumerated lines. d. APA Style e. Don’t include complimentary close or signature.
9. Whatshould e-mail be considered? The best communication channel. One of the most amazing features of the information revolution.
10. What would be the best advice for a person that uses e-mail alltime? a. Revise for clarity b. Revise for correction c. Plan for feedback
11. Using humor in an e-mail is considering the________ advice you can give to someone. a. Worst: “Humor can easily be...
1. What does the growing demand in company’s do? E-mail has become the primary communication channel for internal communication. 2. Bert has had a disagreement with a colleague overhow to introduce the new product. What is the best channel for discussing the differences? Face to face, never discuss bad news or solving arguments via e-mail. Don’t use e-mail to avoid contact.3. John discovered a production problem that will delay the production. What channel should be use to warm customer right away? He can use e-mail with indirect pattern: Because is fast 1st paragraph –introduction “do not use the main idea” 2nd paragraph – (body) main idea and detail 3rd paragraph – closing (the solution in good way)
4. What is the best advice for organizing routine e-mailmessages? You have to bring you idea in the first sentence.
5. What should you write in the subject line of an e-mail? Summarize the main idea.
6. What does a good e-mail generally talk about?Effective e-mail message and memos contain: a. Single topic b. Conversational tone c. Conciseness d. Graphic highlighting
7. What is the heading guide in an e-mail? a. Headings: Date, To, From, SubjectThese heading help readers immediately identify the date, origin, destination, and purpose of a message.
8. What is the best advice for formatting a hard copy memo? a. Leave side margins of about1¼ inches. b. Line up all heading words with those following Subject. c. Indent lines following bulleted or enumerated lines. d. APA Style e. Don’t include complimentary close or signature.
9. Whatshould e-mail be considered? The best communication channel. One of the most amazing features of the information revolution.
10. What would be the best advice for a person that uses e-mail alltime? a. Revise for clarity b. Revise for correction c. Plan for feedback
11. Using humor in an e-mail is considering the________ advice you can give to someone. a. Worst: “Humor can easily be...
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