Erp en los nuevos paradigmas

THE PLACE AND KEY SUCCESS FACTORS OF ENTERPRISE RESOURCE PLANNING (ERP) IN THE NEW PARADIGMS OF BUSINESS MANAGEMENT
John Gunson Consultant Phd Student, University of Geneva Jean-Paul de Blasis Professor SES/HEC - University of Geneva

ABSTRACT This study examines the impact of ERP solutions on the paradigms of business and management. The objective is also to see the positioning of ERP todayand its role in relation to new solutions and technology, notably Supply Chain Management (SCM), Customer Relationship Management (CRM) and Electronic Commerce in conjunction with ERP. In addition, critical success factors in the implementation of ERP projects are being identified with a special emphasis on management issues. Keywords: Enterprise Resource Planning (ERP); E-Commerce; CustomerRelationship Management (CRM); Supply Chain Management (SCM); Business Paradigm.

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CONTENT Introduction ..................................................................................................................... 3 1. Why purchase an ERP solution ? .............................................................................. 4 The period 1990 – 1995.................................................................................. 4 The period 1995 – 1998 .................................................................................. 5 The period 1999 – 2000 .................................................................................. 6 2. The consequences of ERP on companies, on the work of individuals and on the managementpractices............................................................................. 7 2.1 The implementation method................................................................................ 7 2.2 The effect of an implementation.......................................................................... 9 Unified around a company project .................................................................. 9 Breaking down ofbarriers............................................................................. 10 Persons who lost a point of reference ........................................................... 10 New professions ............................................................................................ 11 Professions which disappeared ..................................................................... 11 Changesin power .......................................................................................... 12 Changes in the relation between customers, suppliers, partners and intermediaries ................................................................................................ 12 3. The place of ERP in the new management practices ............................................. 13 ERPcontribution to the way companies are managed.................................. 13 ERP and Electronic Commerce..................................................................... 14 4. Key success factors in the implementation of an ERP solution ............................ 16 4.1 At the outset ........................................................................................................ 16 Theneed for a Project Sponsor ..................................................................... 16 A strong management commitment .............................................................. 17 Identification of a Project Coordinator ......................................................... 17 A strong business case for the Project........................................................... 18Clear vision ................................................................................................... 19 Reengineering, Rethinking, Change and Change Management, Benchmarking and Best practices ................................................................. 20 4.2 Needs Requirement ............................................................................................ 20...