Evaluation Terms

Human Resource Management


Alma Mendoza


Evaluation Terms


Team Members:


13/10/11




Write down 5 points that you as a Manager would use to evaluate the job of your employees.Service Attitude
Presentation
Languages
Team work
Punctuality

Identify the aspect that you will use as a measurement to know if the job has been well done or not.
Service Attitude-Personalization(the way they treat the guests)
-Kindness
Presentation
-Personal Hygiene
-Complete Uniform
Languages
-English
-French
Team work
-If they achieve the department goals
Punctuality
-Ifthey are on time (arrival time)
-If they respect their own schedules

Identify for each question a positive and a negative aspect of the employees job.

Employee Name: Daniela Guerra ArciniegaService Attitude
-She has a very good personalization with the guests but she is not very kind.
Presentation
-She doesn't has a good personal hygiene but she used every day her uniform complete.Languages
-She speak very fluently English and she can also manage in a good way the French.
Team work
-She worked with her partners of the reception area to achieve the previous goals stipulated.Punctuality
-She doesn't respect the arrival time she is always 5 minutes late.

Employee Name: Luis Alejandro Ibarra Gutierrez
Service Attitude
-He is very respectful with the guests and alsokind.
Presentation
-He has a perfectly good personal hygiene and he also use the uniform complete.
Languages
-He speaks very fluently English and he is learning French.
Team work
-He achieve thegoals of the department working along with his co-workers.
Punctuality
-He always respect the arrival time.

Report how was your experience as a manager or as a employee. Each one.

DanielaGuerra Arciniega (employee): it was pretty difficult for me because I didn't had the perfect performance on my job and the manager that was evaluating me had a horrible attitude with me.

Manuel...