Formal answer

Formal CSR Answer
CSR creation

25.04.2010 17:32:27 (UTC-6)

Ericsson Local Service Organisation Reference 1449078 Telephone +507 206-5135 FAX Email Customer Reference Contact Person TelephoneFAX Email

HLR4SC Bianca Santizo 502 59080097 bsantizo@tigo.com.gt

Technical background Network Service Customized Service Node Node Customization/Adaptation Site Sub-Product Severity CSRdescription:

GSM

AXE HLR R12 HLR SC4 APG40 Medium

AP Reboot
CSR Answer

Slogan: APG40: AP Reboot

Site ID:

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Formal CSR Answer
AXE HLR Guarda 4 - APGHLRSC2A

CSR Number: 1265325Problem Environment: Network: GSM Node: AXE HLR SW level: R12.1

Problem Description: There are some rare and not frequent AP reboots on APG40C/4 Hw (with AGM018 SW level).

Explanation andResolution: This is a microsoft issue. Microsoft KB 321531 may be referred with that unknown reboot issue. The unexpected shut down traced in the mktr applicationlog could be caused by some interfacingproblems (not digged out yet) between RAID and cluster because gamevlog name is in the printout.

Solution: Condition: Frequent reboot with unknown cause was observed in the nodes and theevent/application logs refers to scanning of "I:/MSCS" directory

Load CN-I 109 22-APZ 212 30/4-1240 to stop the Antivirus scanning in I:\MSCS directory which causes the reboot.

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Formal CSR AnswerNote: The CN-I 109 22-APZ 212 30/4-1240 has been included in AGM019 package and thus upgrading to AGM019 will permanently improve the APG behaviour.

Cause Code: CSN - Available Solution Not...