Gestion Del Conocimiento.

ABC of Knowledge Management

Freely extracted from the NHS National Library for Health at http://www.library.nhs.uk/knowledgemanagement/ by Géraud Servin Creator: NHS National Library for Health: Knowledge Management Specialist Library Contributor: Caroline De Brún Publication Date: July 2005

Table of Contents
1 WHAT IS KNOWLEDGEMANAGEMENT?.................................................................................... 3
1.1 What is knowledge management?......................................................................................................... 3 1.2 What is knowledge?............................................................................................................................... 3 1.3 Why do we need knowledgemanagement?.......................................................................................... 3 1.4 What does knowledge management involve?........................................................................................ 4 1.5 Some “textbook” definitions of knowledge management....................................................................... 5

2 PRINCIPLES AND PROCESSES OF KNOWLEDGEMANAGEMENT..........................................6
2.1 Right knowledge, right place, right time................................................................................................. 2.2 Types of knowledge: explicit and tacit................................................................................................... 2.3 Types of knowledge: old andnew.......................................................................................................... 2.4 Ways with knowledge: collecting and connecting.................................................................................. 2.5 Ways with knowledge: people, processes and technology.................................................................... 6 6 6 7 8

3 GENERALCONCEPTS.................................................................................................................. 9
3.1 A brief history of knowledge management............................................................................................. 9 3.2 The “knowledge economy”................................................................................................................... 10 3.3 Knowledge management in thepublic sector...................................................................................... 10

4 GETTING STARTED.....................................................................................................................12
4.2 KM toolbox – inventory of tools and techniques................................................................................... 14 4.3 AfterAction Reviews............................................................................................................................ 15 4.4 Communities of Practice...................................................................................................................... 18 4.5 Conducting a knowledgeaudit............................................................................................................. 22 4.6 Developing a knowledge management strategy.................................................................................. 25 4.7 Exit interviews...................................................................................................................................... 29 4.8 Identifying and sharing bestpractices.................................................................................................. 31 4.9 Knowledge centres.............................................................................................................................. 34 4.10 Knowledge harvesting........................................................................................................................ 36 4.11 Peer...