Guerras Civiles

Profile of Lost Customer
Amount of most recent loan:
Amount of savings:
Length of time with MFI:
Length of time in business:
Business Type: Trading food Trading non-food
Fishing/farmingManufacturing Services
Poverty Level: 1 2 3 4 5
Were payments on recent loans delinquent? Y / N
Was customer asked to leave MFI? Y / N
Reasons for Dropping Out and Rejoining
1. If customer is notgoing to competition, check one
and skip 2:
Unwilling to repay loan (bad customer)
Dissatisfaction with loan amount
…with loan payment schedule and term
…with requirements or restrictions
…withsavings product
…with staff
Moving out of town
Problems with business
Family or personal problems
Problems making payments for group
Other___________________
2. If customer is going tocompetition, the most
important reason is that competition has:
Better staff
Better loan product (terms, payments, rate)
Better savings product
Convenience of location
Less restrictions or requirementsOther________________________
3. I would rejoin if___________________________

PERFIL DEL CLIENTE PERDIDO
1. Valor del préstamo más reciente:
Valor Ahorro:
2. Periodo de tiempo con MFI:3. Periodo de tiempo en el negocio:
4. Tipo de Negocio:
* Comercio de alimentos
* Comercio de No Alimentos
* Pesca / Agricultura
* Manufactura
* Servicios
5. Nivel dePobreza: 1 2 3 4 5
6. Los pagos de préstamos recientes fueron morosos?
7. Se pidió al cliente abandonar MFI?

RAZONES DE ABANDONO O REINTEGRO
1. Si el cliente no se va a lacompetencia, marque una de las siguientes razones y vaya a la pregunta 3
* No dispuestos a pagar del préstamo (cliente malo)
* La insatisfacción con la cantidad del préstamo
* ... con el calendariode pagos del préstamos y el plazo
* ... con los requisitos o restricciones
* ... con productos de ahorro
* ... con el personal
* Traslado fuera de la ciudad
* Problemas con el...