Human-resources measures

The Open Standards Benchmarking CollaborativeSM (OSBC) Database

Human Resources
The following pages list standard measures and computed performance ratios that APQC captures for human resources functions and processes for its benchmark database. These measures coordinate with categories 6.1 Create & Manage HR Planning, Policy, and Strategies, 6.2 Recruit, Source, & Select Employees, 6.3Recruit Candidates, 6.4 Reward & Retain Employees, 6.5 Redeploy & Retire Employees and 6.6 Manage Employee Information in the APQC Process Classification FrameworkSM(PCF), the high-level enterprise model that allows organizations to see activities from a cross-industry viewpoint. These measures are contained in human resources benchmarking reports available for purchase. A more detailed set of measuresare available to organizations that complete the comprehensive supply chain surveys. In addition to human resources, APQC collects measures and benchmarks in Finance and Accounting, Supply Chain, Information Technology, Facilities Management, Contact Centers, Knowledge Management, and many other categories and processes in the PCF.

For more information on these measures or access to the APQCdatabase, please contact APQC at 800-776-9676 or outside the United States at +1-713-681-4020.

© 2006 APQC

Human Resources Measures
Create & Manage Measures
Cost Effectiveness • Total costs of the process "Create and manage HR planning, policy and strategies" per revenue • Total costs of the process "Create and manage HR planning, policy and strategies" per employee (headcount) • Totalinternal personnel costs of the process "Create and manage HR planning, policy and strategies" per revenue • Total personnel costs of the process "Create and manage HR planning, policy and strategies" per employee (headcount) • Total cost of the process "Create and manage HR planning, policy and strategies" per "Create and manage HR planning, policy and strategies" FTE Staff Productivity • Numberof employees per "Create and manage HR planning, policy and strategies" FTE • Staff to Management ratio for the process "Create and manage HR planning, policy and strategies" • Percentage of senior management / executives for the process "Create and manage HR planning, policy and strategies" • Percentage of middle management / specialist for the process "Create and manage HR planning, policy andstrategies" • Percentage of operational workers / office staff for the process "Create and manage HR planning, policy and strategies" Process Efficiency • Number of FTEs for the process "Create and manage HR planning, policy and strategies" per revenue • Percentage of senior management /executives with formal succession planning process in place • Percentage of middle management /specialist withformal succession planning process in place • Percentage of operation staff /office staff with formal succession planning process in place

Source, Recruit, & Select Measures
Cost Effectiveness • Total costs of the process "Source, recruit and select" per revenue • Total costs of the process "Source, recruit and select" per employee • Total costs of the process "Source, recruit and select" pernew hire • Total costs of the process "Source, recruit and select" per "Source, recruit and select" FTE Staff Productivity • Number of employees per "Source, recruit and select" FTE • Staff to management ratio for the process "Source, recruit and select”

© 2006 APQC

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Human Resources Measures
Source, Recruit, & Select Measures
Process Efficiency • Number of FTEs for the process "Source,recruit and select" per revenue • Number of FTEs for the process "Source, recruit and select" per new hire • Number of accepted job offers for senior management/executives as a percentage of job offers made for senior management/executives • Number of accepted job offers for middle management/specialists as a percentage of job offers made for middle management/specialists • Number of accepted...