Ibm Electronic Service Agent

AIX Version 7.1

Electronic Service Agent

AIX Version 7.1

Electronic Service Agent

Note
Before using this information and the product it supports, read the information in “Notices” on page 47.

Second Edition (May 2011)
This edition applies to AIX Version 7.1 and to all subsequent releases and modifications until otherwise indicated in
new editions.
© Copyright IBM Corporation2007, 2011.
US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract
with IBM Corp.

Contents
About this document . . . . . . . . . v
Highlighting . . . .
Case-sensitivity in AIX .
ISO 9000. . . . . .

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Electronic ServiceAgent . . . . . . . 1
Electronic Service Agent overview . . . . . . . 1
Accessing the Electronic Services web site . . . 1
Problem processing overview . . . . . . . . 2
Planning for Electronic Service Agent . . . . . . 3
Operating system . . . . . . . . . . . . 3
Browsers for Electronic Service Agent . . . . . 3
Security . . . . . . . . . . . . . . . 3
Topology . . . . . . . . . . . . . .6
Activating Electronic Service Agent . . . . . . . 9
Configuring your service connection . . . . . 9
Testing connectivity to IBM . . . . . . . . 11
Specifying contact and location information . . 12
Electronic Service Agent user interfaces . . . . . 14
Electronic Service Agent graphical interface. . . 14
SMIT (for AIX) and cfgassist (for VIOS) interfaces 16
Electronic Service Agentcommands . . . . . . 16
esacli . . . . . . . . . . . . . . . 17
esacli activate. . . . . . . . . . . . . 18
esacli activity . . . . . . . . . . . . . 19
esacli export . . . . . . . . . . . . . 20
esacli help . . . . . . . . . . . . . . 21
esacli import . . . . . . . . . . . . . 22
esacli problem . . . . . . . . . . . . 23
esacli status . . . . . . . . . . . . . 24

© Copyright IBM Corp. 2007,2011

esacli test . . . . . . . . . . . . . .
Performing Electronic Service Agent tasks . . . .
Accessing the Electronic Services web site . . .
Providing IBM IDs . . . . . . . . . . .
Collecting and sending service information . . .
Configuring operational settings . . . . . .
Configuring your service connection . . . . .
Displaying the activity log . . . . . . . .
Displaying probleminformation . . . . . .
Displaying service information collection activity
Exporting a configuration. . . . . . . . .
Importing a configuration . . . . . . . .
Running an operational test . . . . . . . .
Sending a test problem . . . . . . . . .
Setting the trace level . . . . . . . . . .
Specifying contact and location information . .
Stopping and starting Electronic Service AgentSuspending and resuming Electronic Service
Agent . . . . . . . . . . . . . . .
Testing connectivity to IBM . . . . . . . .
Updating notifications . . . . . . . . . .
Troubleshooting Electronic Service Agent . . . .
Reference information . . . . . . . . . . .
Unconfiguring Electronic Service Agent . . . .
Uninstalling Electronic Service Agent . . . . .
Installing Electronic Service Agent . . . . . .Modem information . . . . . . . . . .

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Notices . . . . . . . . . . . . . . 47
Trademarks .

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AIX Version 7.1: Electronic Service Agent

About this document
This book provides the information necessaryto activate and manage IBM® Electronic Service Agent™ on
AIX®.

Highlighting
The following highlighting conventions are used in this book:
Bold

Identifies commands, subroutines, keywords, files, structures, directories, and other items whose names are
predefined by the system. Also identifies graphical objects such as buttons, labels, and icons that the user
selects.

Italics...