Informacion
TeraQuest
Overview of the Business Process Maturity Model (BPMM)
Bill Curtis Co-Founder & Chief Scientist
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BPMM Overview © 2004
TeraQuest
The Business IT Divide
Quality of Requirements Process Consistency
Accuracy of Estimates Process Discipline
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On the Way to Level 3
The Business “We’re now the problem”“Non-responsive” “You’re not a reliable partner” IT “We know” “No, it will take longer!” “We know”
Level 3 2 1
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BPMM Overview © 2004
TeraQuest Bill of sale
1) Functional Fractures
Contract System Invoice
Sales
Legal
Product
Finance
VP
VP
VP
VP
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2) Best Practitis
Business Process 1
Business Process 2
Bestpractice 3 Best practice 1 Best Practice 2 Best practices are not always integrated into a seamless process Best practice 4
Business Process 2
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TeraQuest Work Unit 1
3) Process Obesity
Work Unit 2 Work Unit 3 Work Unit 4 Work Unit 5
Level 3—Standard Process
Standard Process
This is a process description derived from the local method of doing it
DefinedProcess
This is a process description derived from the local method of doing it
Level 2—Local Processes
Work Unit 1
Process description
This is a process description derived from the local method of doing it
Work Unit 2
Process description
This is a process description derived from the local method of doing it
Work Unit 3
Process description
This is a process description derived fromthe local method of doing it
Work Unit 4
Process description
This is a process description derived from the local method of doing it
Work Unit 5
Process description
This is a process description derived from the local method of doing it
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4) Technology Envy
Standard Process
This is a process description derived from the local method of doingit
Level 3
Level 2
Process Process description description Process Process This is a process This is a process description from Process deriveddoing it description derived from the local method ofdescription description method of doing it the local This is process This is a process description descriptionaderived from Process description derived from This is a process the local methodProcess from Process of doing it the local method of doing it description derived description the local method of doing it This is a process description description description derived from This is a process
the local method of doing it description derived from the local method of doing it This is a process description derived from the local method of doing it
Level 1
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BPMM Overview © 2004TeraQuest
5) Configuration Conflagration
Materials whose current states are tightly linked must be controlled
The materials that support your work must be consistent with each other
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Training Process maps
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Forms
=
Systems
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6) ****flow
Legal Contract
Incomplete information
Sales Bill of sale
Items left off bill of saleProvisioning Specification
Unspecified Requirements
Finance Invoice
Incorrect invoices
rework value adding work
rework value adding work rework
BPM focuses on the enterprise:
• • • • Create seamless workflow Integrate functional silos End snowballing rework Roadmap for automation
value adding work 9
BPMM Overview © 2004
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Reasons for Adopting1
Client 1:International Bank Barriers:
• Overload, rework • Multiple ways to do similar things • Disappointing automation results
Objectives:
• Achieve cost reductions • Recognition for efficiency
Client 2: Health Care Services Company Objectives:
• Reduce billing errors • Provide framework for 6σ and business process reengineering
Barriers:
• Workflow bottlenecks, errors • Difficulty selecting 6σ...
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