ARE THESE APOLOGIZE OR EXCUSES
I am sorry, I am going to be late
I am stuck in traffic
I am tied up at that time
I am busy at that time
I am afraid I can no make i ton Tuesday
My fligtht has been delayed
I am afraid something has come up
Unfortunately Paul and Jhoane can not make it
Which of these sentences have similar meaning? Put them into groups
John Clen speaking
Heis not available right now
Can I give him a message
Could we meet this week
Can I leave a message
Would it be posible for me to visit your office this week
I am afraid he is out of the office at the momento
This is John
Would you like to leave a message
Can I take a message
Can I come round this week
Could you take a message
Role play the following situationsSituation 1
Call Rita at Sampson Construction
You want to make an appointment to meet her, to show her your new construction safety clothing
You work for Sampson Construction
At the momento everyone is out of the office. Take a message
Rita calls you back. Make an appointment to meet.
You are Rita. Call Sa back and make an appointment
Say these names and numbers to SA.SA will write them down
Now SA will tell you some names and numbers. Write them down
Thank you for coming
Let’s go over this morning’s agenda
Peter are unable to come today
Is there any other business
The next meeting will be at the same time next week
Your company wants to write a documento n telephone etiquette. First, make a list of things to talk about. Thenhave meeting and create the final document.
Things to talk about
Decide a standard telephone greeting (company image)
Decide a standard procedure for talking messages
SB will tell you some names and numbers. Write them down.
Now say these names and numbers to SB. SB will write them down.
Something has …………………, so I am afraid I won not be able to meet you today.
Can we ……………..our meeting for the same time tomorrow
Joane says she is ………………. In traffic and will be about half and hour late
Mr. Kim called to ………….. his appointment. He said they do not need our services after all.
My flight is ……….. so I won’t be there until about six o’clock
I have a meeting at 9:00am, but I can’t …………. Because my train won’t get in until 8:45
COMPLETE THE SENTENSES WITH APREPOSITION FROM THE BOX. IF NO PREPOSITION IS NECESSARY, WRITE A CROSS. YOU CAN USE A PREPOSITION MORE THAN ONCE. THE FIRST ONE IS DONE FOR YOU.
I would like to go over this morning’s agenda.
Andy is sorry …………………. He cannot come …………. The meeting
Then John will talk with new ideas from the marketing department.
Next, Taeko will report ….. last month’s sales figures.
The next meeting will be ……… thesame time …………. Monday ………….. next week.
I am afraid I can’t get there in time …… our appointment.
4. Making suggestions
Read a Sales Representative’s notes from a meeting about new marketing strategies. Write his/her suggestions out in a complete sentence.
give free samples.
Not make it too expensive
Sell only in department stores
Sell on the internet
I think we should give out free samples.
I think we should not make it too expensive.
Our competition is very expensive
Most competition is very expensive
Most of our customers shop there
Many people do not use the internet
Depends on the magazines.
SON pedir disculpas o excusas
Lo siento, voy a llegar tarde
Estoy atascado en el tráfico
Estoy atadoen ese momento
Estoy ocupado en ese momento
Me temo que no puede hacer i ton Martes
Mi fligtht se ha retrasado
Yo soy algo miedo ha llegado
Lamentablemente Pablo y Jhoane no se puede hacer
¿Cuál de estas frases tienen un significado similar? Ponerlos en grupos
John habla Clen
Él no está disponible en este momento
¿Puedo darle un mensaje
¿Podríamos vernos esta...
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