It Manager

®

IBM Software Expo 2006. Madrid 23 de Mayo

Gestión de la Infraestructura de TI Hacia la Gestión del Servicio
Félix Merchán Arellano Director Ventas Tivoli

© 2005 IBM Corporation

IBM Software Expo 2006 . Madrid, 23 de mayo

Agenda
IT Service Management Overview IT Challenges
1. 2. 3. 4. Maintaining application service levels Dynamically managing IT change Ensuring qualityproduction application rollouts Addressing compliance requirements

Enabling IT Service Management Offerings

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IBM Software Expo 2006 . Madrid, 23 de mayo

IT Service Management An Enables the Business Process Evolution Example of Same Evolution for IT
Evolution  Started with Utilize a Standard Process Model (ITIL®) Manufacturing  Added Forecasting Data Establish a Common  ModelIntegrated Data Model  Start with Service Delivery  Added HR and Support  Extended Data Model  Enable IT Services Workflows  Developed Workflow  Manage through IT  Extended to Supply Chain Governance  Added Policy Control Service Delivery Manu– and facturing Support Service Deployment Forecast Policy IT CRM and Business HR Mgmt Workflow

Information Mgmt …

Business Supply Resilience ChainCommon Data Model

ITIL® is a Registered Trade Mark, and a Registered Community Trade Mark of the Office of Government Commerce, and is Registered in the U.S. Patent and Trademark Office IT Infrastructure Library® is a Registered Trademark of the Central Computer and Telecommunications Agency which is now part of the Office of Government Commerce

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IBM Software Expo 2006 . Madrid, 23 demayo

IBM IT Service Management
An innovative vision for the optimal intersection of People, Process, Information and Technology
 Optimize the sharing of information across people, processes and technology  Establish decision-making policies to collaborate across organizations  Automate and integrate IT processes aligned to business  Leverage IBM’s modular approach to achieve your businessgoals

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IBM Software Expo 2006 . Madrid, 23 de mayo

A Comprehensive Approach to IT Service Management
IBM IT Service Management
IT CRM & Business Management Service Delivery & Support Service Deployment Information Management Business Resilience

IT Process Management Products IT Service Management Platform

Change and Configuration Management Database (CCMDB)

IT OperationalManagement Products

Best Practices

Business Application Management

Server, Network & Device Management

Storage Management

Security Management

IBM Tivoli Unified Process (ITUP)

Open Process Automation Library (OPAL)

IBM Global Technology Services

Ecosystem of System Integrators and Business Partners

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IBM Software Expo 2006 . Madrid, 23 de mayo

A CMDB Needs to DoMore Than Just Store Data
 Data integration
 Integrates and shares data across complex organizational silos  Proactively manages data currency and accuracy  Is the true, authoritative source of record

 Workflow integration
 Is coupled with an automated change management process to ensure integrity and consistency of configuration items  Increases coordination and data sharing

Policy integration
 Enforces policies for compliance with internal and regulatory requirements

IBM IT Service Management IBM IT Service Management

IT Process Management Products IT Service Management Platform

Change and Configuration Management Database (CCMDB)
Information isn’t valuable until it’s acted upon … a CMDB should facilitate action
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IT Operational Management Products BestPractices

IBM Software Expo 2006 . Madrid, 23 de mayo

Do You Really Have a CMDB Today?
A CMDB needs to:
Existing databases and repositories were not designed with a CMDB in mind, and they lack one or more of four managementrelated critical capabilities needed to provide desired CMDB capability: reconciliation, federation, synchronization, and mapping and visualization
2. Rationalize the...