Itcam for transactions

Proactively monitor response time, availability and isolate bottlenecks in business applications across heterogeneous environments

IBM Tivoli Composite Application Manager for Transactions
Transactions are at the heart of today’s

Highlights
■ Enable proactive management of transactions, identifying bottlenecks and other potential problems before they impact customer satisfaction ■ Providerobust change and configuration tracking, reporting, and comparison capabilities by integration between IBM Tivoli Business Service Manager (TBSM) and IBM Tivoli Application Dependency Discovery Manager (TADDM). ■ Enable domain-through-domain tracking capability via dynamic correlation ■ Rapid time-to-value through topology discovery and automatic baselining ■ Launch in context to SME (SubjectMatter Expert) capabilities ■ Reduce MTTR (Mean Time to Repair) through shorter problem isolation times

business, which means that high availability and rapid response times are top priorities for many IT organizations. As transaction volumes increase and IT infrastructures become more complex, isolating the source of performance problems can be a cumbersome and labor-intensive process—one thatoften takes far more time than it should. Traditional approaches to the isolation of transaction performance issues typically involve individual teams of IT employees running tests and performing checks on their individual domains. These individuals may convene—in person or electronically—to share these results and attempt to troubleshoot across the domains. Despite the time and effort put into thiscollaborative process, it doesn’t always yield ready answers. In the meantime, valuable resources are spending time tracking down problems that may not even belong to their domain, and the organization faces the risk of lost revenue while services are degraded.

IBM Tivoli® Composite Application Manager (ITCAM) for Transactions offers a more effective approach to this problem by providingend-to-end transaction tracking and visualization capabilities, allowing IT teams to more quickly and easily isolate problems and, in turn, allowing faster problem resolution. This comprehensive solution also provides capabilities for real end-user monitoring, robotic monitoring, and Internet service monitoring. View the transaction path with end-to-end transaction tracking The transaction trackingcapabilities of ITCAM for Transactions provide a true end-to-end view of response times across multiple production systems to help you more quickly isolate the cause of response time and availability problems and hand the problem off to the appropriate specialist. The software delivers unequaled domain coverage for true end-to-end transaction tracking. This is achieved by first automatically learningthe components of your transaction infrastructure, then using tokenbased and dynamic correlation to auto-generate topology mappings. These mappings establish links within each domain, then stitch the domains together, no matter how many domains you have. This powerful topology lets you follow the path of a user transaction across the many domains of your business infrastructure, making it easierfor you to evaluate a transaction in its entirety—in a process that is transparent to end users. ITCAM traces transactions across JVMs and into CICS® (Customer Information Control System) and IMS™ (Information Management System). The ITCAM data collectors for CICS and In addition to learning and displaying the infrastructure topology, ITCAM for Transactions automatically establishes a baseline foreach domain, based on historical performance data. When a performance threshold has been exceeded, the software compares the performance against the baseline to help determine the root cause of the problem. Once the problem has been traced to a specific domain, the relevant specialist can use this same view to launch in-context SME capabilities for deep-dive analysis. Enable real end-user...