Itil v3 foundation study guide v4.2.2.5
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Publicado: 24 de agosto de 2012
Page :: 1
ITIL® v3 Foundation Study Guide
Release Version 4.2.2.5
About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management.............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle............................................................................................................................... 12 Processes................................................................................................................................................. 13 ITIL Processes by Lifecycle Phase ........................................................................................................ 14 Functions................................................................................................................................................. 15 Roles ........................................................................................................................................................ 15 Organizing For Service Management .......................................................................................................... 16 ITIL®Functions ......................................................................................................................................... 16 Service Desk ........................................................................................................................................ 16 TechnicalManagement....................................................................................................................... 16 Application Management ................................................................................................................... 16 IT Operations Management ................................................................................................................ 17 The RACIModel....................................................................................................................................... 17 Service Strategy .......................................................................................................................................... 19 Overview ................................................................................................................................................. 19Copyright 2009, taruu LLC :: All Rights Reserved
ITIL® v3 Foundation Study Guide
Page :: 2 Business Value ........................................................................................................................................ 19 Concepts and Models ................................................................................................................................
ITIL® v3 Foundation Study Guide
Release Version 4.2.2.5
About taruu ................................................................................................................................................... 5 Overview ....................................................................................................................................................... 5Additional Exam Resources........................................................................................................................... 5 General Exam Tips......................................................................................................................................... 6 What’s On the Exam..................................................................................................................................... 7 ITIL Core Concepts ...................................................................................................................................... 12 Services ................................................................................................................................................... 12 Service Management.............................................................................................................................. 12 ITIL as a Good Practice Framework ......................................................................................................... 12 The Service Lifecycle............................................................................................................................... 12 Processes................................................................................................................................................. 13 ITIL Processes by Lifecycle Phase ........................................................................................................ 14 Functions................................................................................................................................................. 15 Roles ........................................................................................................................................................ 15 Organizing For Service Management .......................................................................................................... 16 ITIL®Functions ......................................................................................................................................... 16 Service Desk ........................................................................................................................................ 16 TechnicalManagement....................................................................................................................... 16 Application Management ................................................................................................................... 16 IT Operations Management ................................................................................................................ 17 The RACIModel....................................................................................................................................... 17 Service Strategy .......................................................................................................................................... 19 Overview ................................................................................................................................................. 19Copyright 2009, taruu LLC :: All Rights Reserved
ITIL® v3 Foundation Study Guide
Page :: 2 Business Value ........................................................................................................................................ 19 Concepts and Models ................................................................................................................................
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