Jose luna

AdventNet ManageEngine ServiceDesk Plus :: User Guide

Table Of Contents

INTRODUCTION........................................................................................................ 3 REQUEST.................................................................................................................. 4Requests.............................................................................................................................. 4 Creating a New Request...................................................................................................... 5
Additional Request Details............................................................................................................... 5 Requester Details............................................................................................................................ 5 Classifying Request Category ......................................................................................................... 5 Prioritizing Request.......................................................................................................................... 5 Describe Request............................................................................................................................ 5 Add Attachments to the Request ..................................................................................................... 6 Modes of Creating a Request .......................................................................................................... 6Viewing a Request............................................................................................................... 7 Printing the Request ............................................................................................................ 8 Adding Notes ....................................................................................................................... 9Viewing Request Resolution.............................................................................................. 10 Viewing Request History.................................................................................................... 11 Viewing the Requester Details........................................................................................... 12 Viewing allReplies............................................................................................................. 13 Viewing Survey Results ..................................................................................................... 14 Viewing Requests Based on Filters ................................................................................... 15
My Open Requests........................................................................................................................ 15 My Closed Requests...................................................................................................................... 15 All My Requests ............................................................................................................................. 15Customizing Request List View ......................................................................................... 16 Searching Requests .......................................................................................................... 17

MY DETAILS ........................................................................................................... 18
Editing My Details.............................................................................................................. 19 Changing Password........................................................................................................... 20

SOLUTIONS ............................................................................................................ 21
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