Kaizen

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KAIZEN Management
Characteristics of Japanese Production Systems

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KAI-ZEN

Continuous improvement
V: Green walking

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What is Industry ?
Input
Industry

Output

Man-power Machines Materials Methods (4M’s)

Products Services

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What are evaluation criteria for the output ?
Q, C, D
Input
Industry

Output

Q: Quality C: Cost D: DeliveryKAIZEN action
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KAIZEN is a feedback.
Input
Industry

Output

KAIZEN action

KAIZEN is a corrective action.
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KAIZEN is a Japanese word.

Contents

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Definition of KAIZEN

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Definitions of KAIZEN
1. A selection of better means or a change of current method for achieving an objective. 2. An accumulation of small changes
The Japan HR Association1

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The way of packing oranges in Japan

Orange Packing (1)
It is difficult to open a net and put oranges in the net at the same time.

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I need help.

Productivity: 1 net per min.

Orange Packing (2)

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Cooperation increases a work efficiency.

Productivity: 5 nets per min. with 2 workers

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A selection of better means or a change of currentmethod for achieving an objective.

Can you think of a better method to pack oranges?

Productivity: 5 nets per min. with 1 worker

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Definitions of KAIZEN
1. A selection of better means or a change of current method for achieving an objective. 2. An accumulation of small changes
The Japan HR Association

Benjo

1

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Chopsticks

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How to use chopsticks（１） Hold the first stick firm and stationary in a fixed position. (2) The second stick is held like a pencil.

(3) Manipulate the second stick to meet the first stick.

(4) This manipulation will form “V” to pick up the food.

Problem

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Many Japanese children hold their chopsticks improperly

KAIZEN 1

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Parents teach the proper way of holding chopsticks

… but stilldifficult to use

KAIZEN 2

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Soft paddings (Japanese fish paste) were attached to the ends of the chopsticks

… for some children, balancing the chopsticks is difficult

KAIZEN 3

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Training chopsticks were used for teaching

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KAIZEN is a continuous improvement
Continuous = again and again, ongoing

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Where isis a small change to KAIZEN a division betweenour jobs andsomething better. make KAIZEN?
- I picked up a garbage and put it in a trashcan. - I wiped the windows and made them clean. - I used a mop to clean the gasoline left on the floor.
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A waitress was working at a restaurant in Tokyo

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KAIZEN is a small change
A small change of a method - KAIZEN is to change a way of using the mop
Any way to pick up the mop? Anyway to store the mop? Any way to carry the mop?
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stapler

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stapler

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toothbrush

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Swatter

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tweezers

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Improvement by changing methods
How do we change methods?

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KAIZEN Steps

KAIZEN Steps
- Abolition - Discontinuance - Exclusion - Removal

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- Simplification - Centralization - Synchronization -Standardization - Management for exceptions - Integration - Combination - Alternation - Exchange - Conversion - Diversification - Separation

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KAIZEN Steps Review
- Abolition - Discontinuance - Exclusion - Removal

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- Simplification - Centralization - Synchronization - Standardization - Management for exceptions - Integration - Combination - Alternation - Exchange - Conversion -Diversification - Separation

3

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Elimination

Remove this sliding door

What is the use of the sliding doors?

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KAIZEN by “Elimination”
Why are shoe box doors needed?

Before

After

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KAIZEN by “Elimination”
Why is the toilet cover needed?

Before

After
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CDG(Paris)

Toilets

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Frankfurt

Hong Kong

Ｔｏｋｙｏ

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