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Troubleshooting

Troubleshooting

Hardware
1. Messages “Can’t find keypro” and “Card Setup Fail” appeared when GV-system starts. Check capture card driver (See page 2) Insert the capture card to a different PCI slot. If you are using the capture card V1, attach an appropriate Keypro to the PC’s parallel port and run Dos2kreg.exe in the GV-system folder. If your system is upgraded to version7.0 or above, an appropriate USB dongle is required.

2. A message “Video Lost” appeared in the monitoring window. Check camera connection. Switch connection between camera one and camera two to determine whether the problem is related to the camera or capture card. Make sure the Video Standard setting (See page 47) matches to the video standard of your cameras. (i.e. NTSC to NTSC, PAL to PAL)Check AGC setting. (See page 48)

3. A message “Can’t find I/O Module:1, Address:1, in Com1” or “Not GV-IO in COM1” appeared. Check the RS-485 connection between GV-Net and GV-IO. Check whether the power adapter is properly connected to GV-IO.

4. A message “Default PTZ Device not Activate” appeared when PTZ camera is set up. PTZ camera cannot be activated during setup. Check step 4 of PTZControl Panel on page 57. Make sure the Activate option is enabled. If you are setting multiple PTZ cameras, each camera should be activated individually.

Software
1. How to upgrade to the latest version? Download the latest version from GeoVision website: http://www.geovision.com.tw/002/en/download.asp Unzipped the file and run Setup.exe. If your GV-system software is not installed in C: drive, amessage “Please input the right directory where already install previous version” will appear. Browse the path where GV-system was installed, click the Next button, and then follow the on-screen instructions. The upgrade software requires V6.0.0.0 or above fully installed in your PC, and DirectX 9.0 or later as well.
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Troubleshooting 2. Recycle mode did not work, and recording hasstopped. Exit the main system and run "RepairDatabaseUtility.exe" under the system folder to fix this problem. Check properties of the folder used for saving video files. Make sure the Read Only option is disabled.

3. Passwords are lost. Cannot access my GV-system. See page 45 for details.

4. A message “Directdraw overlay fail” appeared. Make sure your VGA card meets the GV-system’s minimumrequirement that is NVIDIA GeForce II MX 32MB. The driver included in your VGA card package may not be the latest and might not support Directdraw. Visit associate websites and upgrade your VGA driver to the latest version. Disable the Directdraw feature if you do not wish to upgrade your VGA card or driver. (See page 21)

5. Shifted horizontal lines appeared in the 640x480 video image. EnableDe-Interlace Render (See page 21). This feature requires the VGA card supporting DirectX9. Make sure to upgrade your VGA card driver and DirectX version.

6. Unable to record audio, even though all setup and configuration were done correctly. Audio recording is not available in the 640x480 video resolution. (See [Wave-In Device], Camera/Audio Install on page 36.)

7. Can’t invoke hotline alerts.GV-system only supports external modem using Zyxel, or Lucent chipset. Make sure Modem Device and Com Port were set up properly. (See [Modem Configure], Configuring Hotline/Network Notification on page 32)

8. A “?” mark appeared in the ViewLog’s event list window. These files may already been deleted in the previous Recycle run. Exit the main system and run "RepairDatabaseUtility.exe" under thesystem folder to remove these files from the database.

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Troubleshooting

9. Unable to playback audio in ViewLog The video you selected may not have any audio records. The speaker icon in the lower right corner is not enabled. (See page 93) Audio can only be played back in 1X speed.

Remote Application
1. Remote View is unable to display video from GV-system. This symptom may...