La Innovación En Servicios

contents
1.

introduction

5

2.

innovation in services: the statistical picture

9

 

2.1. 

The specific innovation patterns of services 

9

 

2.2. 

Improving indicators for services innovation 

11

 

2.3. 

The role of services for national innovation performance 

12

3.

Towards more favourable framework conditions
for innovation inservices

15

 

3.1. 

Fostering the potential of the Internal Market for services 

15

 

3.2. 

Ensuring an effective IPR framework for service innovations 

17

 

3.3. 

Encouraging public procurement of innovative services 

19

 

3.4. 

Fostering skills and organisational innovation for services 

21

 

3.5. 

Promoting R&d for service innovation 23

4.

specific support mechanisms for innovation in services

27

 

4.1. 

Need for specific support actions for innovative service companies 

27

 

4.2. 

Need for improving access to finance for service companies 

29

 
 

4.3. 
  

Need for new innovation support mechanisms  
for high-growth service firms 

30

5.

fostering trans-nationalcooperation in support
of “better innovation policies” for services

33

 

5.1. 

National and regional measures in support of innovation in services  33

 
 

5.2. 
  

Towards more trans-national cooperation in support  
of innovation in services 

35

 

5.3. 

The European Innovation Platform for Knowledge Intense Services 

35

6.

The future innovationpolicy agenda: challenges and key issues

39

I N T R OdU C T I ON

3

The Communication on Business Related Services1 highlighted the importance of 
these services in the European economy, and pointed out that service companies 
indeed  show  a  high  level  of  innovation,  and  are  often  the  leading  edge  users  of advanced technological developments. The Communication “More Research and 
Innovation  –  Investing  for  Growth  and  Employment:  A  Common  Approach”2, 
announced  that  “by the end of 2006, the Commission will define a strategy to
promote innovative services in the EU”.
This direction towards services in innovation policy is supported by the  Council’s
conclusions  on  “A  broad-based  innovation  strategy:  strategic  priorities  for innovation action at EU level” of 4 december 20063 which invites the Commission 
“to prepare by april 2007 an overall assessment on innovation in services, evaluating
e.g. the related needs for policy adjustments, where appropriate. The Commission is
also invited to take into account the various forms of non-technological innovation”.This Staff Working document responds to the request of the Council and develops, 
for  the  first  time,  elements  of  a policy framework aiming at better
supporting innovation in services, taking into account the report of an Expert 
Group4 that was set up in its preparation. This framework will be further developed 
in consultation with stakeholders, taking also into account the most recent analysis of new policies developed in the Member States in support of service innovation.
Services  are  becoming  more  and  more  a  driver  of  productivity  and  growth  in 
developed economies and are the only sector of the European economy that has 
resulted  in  net  job  creation  in  the  last  two  decades.  This  document  addresses 
innovation  aspects  of  commercially  provided  services,  mainly  based  on  statistical 
evidence from the Community Innovation Survey (CIS).Innovation in the public service sector is not subject to this document. The 
public sector represents in Europe 41%5of the Gross domestic Product (GdP) and 
there is a wide scope for innovation, which calls for a pro-active policy in order to 
be  fully  exploited,  in  particular  by  promoting  the  use  of  Information  and ...