Laboral

QUALIFICATIONS

• Smart Serve, Responsible Server Training Program Certificate

• Food Safety Training Certificate

• Customer Service Certificate of Excellence

• Languages:Bilingual in English-Spanish and basic French

• Computer Literate: MS Office

EDUCATION

Hospitality Management- Hotel and Restaurant Diploma 2007-2009 Humber CollegeInstitute of Technology & Advanced Learning, Toronto, ON
Honours Standing
Housekeeping Supervisor (Co-op term) 2009Renaissance Toronto Airport Hotel and Conference Centre, Toronto, ON


AWARDS

• Smart Serve Award

• Greater Toronto Hospitality Association Scholarship



SKILLS

• Strongproblem solving

• Able to work well under pressure

• Excellent communication

• Customer service

• Team work


EXPERIENCE

Server 2010
Pasquale’s Trattoria,Oakville, ON
• Bring food and beverages to the customers
• Deliver customer service
• Perform side duties


Server2009-2010
Walker’s Fresh Market, Mississauga, ON
• Deliver timely food and beverages to the customers
• Takecustomers food and beverage orders
• Give customer service

Room Attendant 2009Fairmont Banff Springs, Banff, AB
• Cleaning guest rooms
• Helping with the stoking of linen and amenities
• Cleaning public spaces

Guests Service Representative 2008-2009 Chorizo Fresh Mex, Oakville, ON

• Take customers orders

• Prepare customers orders

• Maintain the cleanliness of premises



Customer Service Representative...