Lcci lv2

English for Business
Level 2 Past Papers 2003

London Chamber of Commerce and Industry Examinations Board (LCCIEB) Platanenstr. 5 07549 Gera Tel: 0365 / 7 38 85 19 Fax: 0365 / 7 38 85 36 Webseiten: www.lccieb-germany.com Email: info@lccieb-germany.com

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Contents
English for Business Level 2 Past Papers 2003 Series 1 Series 2 Series 3 Series 4 ….……………………………………………………………………………………3 - 8……………………………………………………………………………………..9 - 14 ……………………………………………………………………………………..15 - 19 …………………………………………………………………………………….20 - 26

Model Answers for all papers included in this pack and further past papers are available free of charge from info@lccieb-germany.com

© LCCI CET The material contained in this booklet may be reproduced and/or photocopied for examination preparation purposes only.

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SERIES 1EXAMINATION 2003 ENGLISH FOR BUSINESS LEVEL 2
(Code No: 2041) MONDAY 10 MARCH _________

Instructions to Candidates (a) The time allowed for this examination is 2 hours 30 minutes. (b) Answer all 3 questions. Candidates should note that they are required to answer only one section in Question 1. (c) All answers must be clearly and correctly numbered but need not be in numerical order. (d)Credit will be given for correct spelling, punctuation and grammar. (e) Adequate and appropriate communication is required rather than a particular number of words. (f) When you finish, check your work carefully. (g) The use of standard English dictionaries and cordless non-programmable calculators is permitted. Candidates whose first language is not English may use a bilingual dictionary. ________2041/1/03/F

ASE 2041 1 03 1

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QUESTION 1 Write on ONE of the following subjects: Option (a) The Directors of Leyland Croft Museum have asked you to write a report suggesting ways to attract more visitors. Leyland Croft is a village near to the west coast of Scotland. The Museum shows through exhibitions and displays, what life has been like in that area for the past 2000 years. It isself-supporting and needs to make a profit in order to survive. For the past 2 years, it has not received the number of visitors that it needs. You decided to interview the existing visitors and to ask their opinions on how the Museum could become better known. You asked 200 visitors how they had learned about Leyland Croft. They were also invited to suggest changes that they thought would attractmore visitors. Here are your notes of the responses:

Comments from visitors ‘You really ought to advertise more.’ ‘We thoroughly enjoyed it – all of us – the whole family.’ ‘I didn’t know how much there was to see and do.’ ‘I had never heard of it. We are on holiday in Oban, just a few miles away, and someone told us you were here.’ What had attracted the visitors Recommendation 45 Ideas forimprovements ‘Have you thought about telling schools what you can offer them?’ ‘You are difficult to find – no signposts to the Museum from the main road.’ ‘ADVERTISE!’ Advertisement 43 Had Visited Previously 96 No Reason Given 16

Write the report. (40 marks)

2041/1/03

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Option (b) At a recent staff meeting, the Manager of Magowe Business Services, Gaborone, Botswana, asked the members ofstaff to say what they thought was special or important about the service that was offered by Magowe Business Services. Here is part of the discussion: Manager You Dainty Motsemmi (Sales) You We have to be sure of what is likely to encourage customers to buy from us. Yes. We sell fax machines, photocopiers, computers etc … and we stock a very wide range … but so do our competitors. In the SalesDepartment, we always think that our strongest selling point is that if one of our machines breaks down, we replace it until we can repair it. Perhaps it is also worth telling clients that we service as well as repair, and that all our mechanics are trained specifically to work on each make and type of machine that we sell. I agree, but just as important is that we visit clients before we...