Management key terms
Practices aimed at discovering and harnessing an organization´s intellectual resources.
Knowledge Management
The introduction of new goods and services.
Innovation
The excellenceof your product (goods and services).
Quality
The speed and dependability with which an organization delivers what customers want.
Service
The management function of systematically makingdecisions about the goals and activities that an individual, a group, a work unit, or the overall organization will pursue.
Planning
The monetary amount associated with how well a job, task, good, orservice meets users´needs.
Value
The management function of assembling and coordinating human, financial, physical, informational, and other resources needed to achieve goals.
Organizing
Themanagement function that involves the manager´s efforts to stimulate high performance by employees.
Leading
The management function of monitoring performance and making needed changes.
ControllingThe process of working with people and resources to accomplish organizational goals.
Management
Senior executives responsible for the overall management and effectiveness of the organization.Top-Level-Managers
Managers located in the middle layers of the organizational hierarchy, reporting to top-level executives.
Middle-Level-Managers
Lower-Level managers who supervise theoperational activities of the organization.
Frontline Managers
The skills of understanding yourself, managing yourself, and dealing yourself effectively with others.
Emotional Intelligence
Goodwillstemming from your social relationships.
Social Capital
THE EXTERNAL ENVIRONMENT AND ORGANIZATIONAL CULTURE
All relevant forces outside a firm´s boundaries, such as competitors, customers, thegovernment, and the economy
External Environment
Goods and Services organizations take in and use to create products or services.
Inputs
The products and services organizations create....
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