Manual de calidad

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Quality Handbook.

A guide explaining Moll’s approach
to plan and achieve consistent
Quality.

2008 Edition.

Table of Contents:

1. Introduction to the principles of the Moll Quality Systems.
a. How the system was developed.
b. Safety & Quality in process design.
c. Project management & the APQP process.
d. Quality Planning.
e. Quality DocumentationStructure.

2. Project & Quality Planning.
a. Tools and methods used.
b. Inputs & outputs of the processes.
c. Developing a process.
d. Developing acceptance criteria.
e. Reviewing the plan.

3. Production Preparation and Validation.
a. Setting the targets and expectations for the process.
b. Defining the process parameters.
c. Checking fixtures & gages.d. Calculating Cp & Cpk.
e. Process capability acceptance.
f. Process capability monitoring.

4. Production Start up.
a. Identifying capability constraints.
b. Identifying improvement opportunities.

5. Supplier Management.
a. Approach to supplier quality management.
b. Choosing a supplier partnership.
c. Defining materials to be purchased
d. Managing &improving the supplier.

6. Summary

1. Introduction to Moll’s Quality System.

System Development Background.

The Quality System that has been developed for all Moll Industry facilities is designed to meet the requirements of several ISO standards and specifications mainly Automotive and Medical, since these are the highest standards and most regulated.

The System isbased fundamentally on “Risk Management” and risk based decision making. The reason for this approach is to ensure we make the most informed decisions possible considering our customer or the end user of the product we manufacture.

Assessing risk when a decision needs to be made helps us determine how much time and effort needs to be employed in the matter. If the risk is below what wedetermine to be acceptable, we will move forward and accept the limited risk. If the risk is higher than we deem acceptable, it allows the decision maker to elevate the issue and communicate the risk, so that resources can be recruited to help reduce the risk to an acceptable level.

Since Moll Industries is a contract manufacturer we do not design product so there is not a section thatrelates to product design in the Quality System. Moll does however design processes that will be adopted to manufacture customer product and this is where our expertise must be continuously improved.

As much as possible, six sigma methodology has been applied in the development of the Quality System and is particularly evident in both the APQP Process and the Design Transfer processes whichreside in section 7 of the Quality System.

Safety & Quality in Process Design.

Safety is, and must always be, paramount in process design. Moll Industries holds it’s people’s safety as one of the most important considerations in all we do. It is the company’s goal that no-one will ever be hurt while working for Moll Industries. We are however a manufacturer and manufacturingfacilities expose our people to danger so it is essential that we design our processes and machinery in a manner to minimize the risk to all our employees. Safety assessments and walk rounds are a vital part of our business, safety procedures are built in to section 7.5 of the Quality System and through the process planning procedures. Together with healthy and active safety focus groups in eachfacility to keep safety awareness continuously in the minds of our employees we are set to achieve our safety goals.

Project Management and the APQP Process.

Project Management is accomplished with the aid of the APQP process which is the Advanced Product Quality Planning Process. There are six phases of the process which require inputs supplied initially be the customer and then by...