Manual De Calidad

Quality Manual
1.ÍNDEX

1 .- Index
2 .- Description and presentation of the company
3 .- Purpose and scope of the Quality Manual
4 .- System of Quality Management
4.1 .- General requirements
4.2 .- Documentation requirements
5 .- Management Responsibility
5.1 .- Management Commitment
5.2 .- Customer Focus
5.3 .- Quality Policy
5.4 .- Planning
5.5 .- Responsibility, authority andcommunication
5.6 .- Management Review
6 .- Resource Management
Provision of resources 6.1 .-
6.2 .- Human Resources
6.3 .- Infrastructure
6.4 .- Work Environment
7 .- Implementation Service
7.1 .- Planning of product realization
7.2 .- Customer related Processes
7.3 .- Design and development
7.4 .- Shopping
7.5 .- Performance and service provision
7.6 .- Control of devices formonitoring and measuring
8 .- Measurement, Analysis and Improvement
8.1 .- General
Monitoring and measurement 8.2 .-
8.3 .- Control of nonconforming service
8.4 .- Data Analysis
8.5 .- Improvement

2. Description and presentation of the company.
Habibi is a company dedicated to developing Cajeta. Other services offered and that this development is to transport it.

The company was legallyestablished before a notary in Mexico on October 8, 1992 with registered office at Calle 186 Mexico Rotten (NIF: B-60157732).

The Board of Directors consists of:

Joint Administrators: Ms. April Gutierrez Rodriguez, Ms. Liliana Posada and Mr Erik Cisneros

Habibi is formed by a group of people with experience in the international food sector in all ranges and in foreign trade.
Having workedin large groups all members to managerial level, but reached a certain situation they decided to form his own company to carry out new systems projects within this field.

3 .- Purpose, scope and clarification of the Quality Manual

The Habibi Quality Manual is a document aimed at quality assurance in the company and it describes the general provisions to ensure quality services to preventthe occurrence of nonconformities, to implement specific actions to avoid repetition, and through the management of their processes, achieve continuous improvement of the system and customer satisfaction.

To do so, takes as a reference Habibi ISO 9001/2000, after trying for five years with the model ISO 9002/94.
 
Clarifications about the structure of the Manual;

The Manual follows thestructure and points of ISO 9001/2000.Principalmente the structure of the different points of the Manual is as follows; Lecturer: Documents to apply: Registrations (*) Description / Systematics: (*) These are detailed in Annex C "of this Manual.

4. System Quality Management

General Requirements

Habibi has documented Quality Management System based on the following documents;

QualityManual, Process Map, Procedures and Instructions.
The organization comes to the identification of key processes through the Process Map (See Appendix B).
In the same we can see both processes activity. The activities are equivalent support processes for managing the Quality System.
Through the Process Map and different five essential business processes are defined the sequence andinterrelationships of the processes referenced. These relationships are defined graphically in those documents, and through the definition of the input variables of each process, output variables, provider of process, process customer.

Habibi defined as the following essential;

PRO-A-Trade management
PRO-B-Review of the order and acceptance.
PRO-C-Find Carriers.
PRO-D-Transport Management-Recoverydocumentation.
PRO-E-Communications with the client.

To ensure that control of these processes are effective, documents section, Habibi proceeds to define process indicators to monitor them.
Habibi has the management of corrective and preventive actions in order to adopt these processes to the line of continuous improvement.

Documentation Requirements

4.2.1 Introduction

A part of the...