Manual

BUILDING MAINTENANCE MANAGEMENT

Second Edition

Barrie Chanter
BSc(Hons) MSc MCIOB and

Peter Swallow
Dip. Surv. Dip. Arch. Cons. FRICS FBEng. FRSA

BUILDING MAINTENANCE MANAGEMENT

BUILDING MAINTENANCE MANAGEMENT

Second Edition

Barrie Chanter
BSc(Hons) MSc MCIOB and

Peter Swallow
Dip. Surv. Dip. Arch. Cons. FRICS FBEng. FRSA

© 1996, 2007 by Barrie Chanter andPeter Swallow Blackwell Publishing editorial offices: Blackwell Publishing Ltd, 9600 Garsington Road, Oxford OX4 2DQ, UK Tel: +44 (0)1865 776868 Blackwell Publishing Inc., 350 Main Street, Malden, MA 02148-5020, USA Tel: +1 781 388 8250 Blackwell Publishing Asia Pty Ltd, 550 Swanston Street, Carlton, Victoria 3053, Australia Tel: +61 (0)3 8359 1011 The right of the Authors to be identified as the Authorof this Work has been asserted in accordance with the Copyright, Designs and Patents Act 1988. All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted, in any form or by any means, electronic, mechanical, photocopying, recording or otherwise, except as permitted by the UK Copyright, Designs and Patents Act 1988, without the prior permissionof the publisher. First published 1996 by Blackwell Publishing Ltd Second edition published 2007 ISBN: 978-1-4051-3506-1 Library of Congress Cataloging-in-Publication Data Chanter, Barrie. Building maintenance management / Barrie Chanter and Peter Swallow. – 2nd ed. p. cm. Includes bibliographical references and index. ISBN-13: 978-1-4051-3506-1 (pbk. : alk. paper) 1.Buildings–Maintenance–Management. I. Swallow, Peter. II. Title. TH3361.C47 2006 658.2′02–dc22 2006037651 A catalogue record for this title is available from the British Library Set in 10 on 12.5 pt Palatino by SNP Best-set Typesetter Ltd., Hong Kong Printed and bound in Singapore by Fabulous Printers Pte Ltd The publisher’s policy is to use permanent paper from mills that operate a sustainable forestry policy, and which has beenmanufactured from pulp processed using acid-free and elementary chlorine-free practices. Furthermore, the publisher ensures that the text paper and cover board used have met acceptable environmental accreditation standards. For further information on Blackwell Publishing, visit our website: www.blackwellpublishing.com/construction

Contents

Preface to the Second Edition Preface to the FirstEdition About the Authors Acknowledgements Abbreviations 1 The Changing Context within which Building Maintenance Operates 2 The Maintenance Dimension 3 Maintenance Organisations 4 The Design/Maintenance Relationship 5 The Nature of Maintenance Work 6 Information Management 7 Maintenance Planning 8 Maintenance Contracts 9 The Execution of Building Maintenance Appendix 1 Appendix 2 IndexStatistics Methods of Financial Appraisal

vi vii x xi xii

1 19 55 91 128 159 188 226 255 284 307 313

v

Preface to the Second Edition

The initial impetus for the second edition of this text was to carry out a general review and update, along with the introduction of a new chapter to address facilities management. At the time of writing the first edition, facilities management was an emergingissue clearly impinging on the practice of maintenance management. Since that time its growth has been rapid. So too, however, has been the rate of change of other important contextual issues. This persuaded us to broaden the scope of the second edition, and the new Chapter 1 goes beyond the original intentions, so as to more comprehensively embrace this changing context. As the reader willappreciate, there are difficulties in this as the context continues to change. We have attempted to address the major contemporary developments in Chapter 1 initially, with consequential revisions of later chapters, notably in relation to maintenance organisations and execution of maintenance. Other chapters have, we hope, been suitably refreshed and updated in line with current legislation,...