Marketing

English Highway Videocast
English Highway Episode 41 (# 358)

DAVID MELISSA DAVID MELISSA DAVID

MELISSA TOM MELISSA TOM MELISSA TOM MELISSA

Hello, everybody. My name is David Slater, and Iam the head office manager of the San Francisco branch of the Inspirational Poster Company, IPC. Call for you on line one. I'm busy right now. But Melissa, who's the boss? Take a message. Today is avery big day for us, because we have put in a request to corporate to hire a new salesperson. I’m waiting to hear from the "big boss" right now. Well, not really the big boss. After all, I’m still “Kingof the World”! Titanic really inspires me. Should we do that again? Inspirational Poster Company, Melissa speaking, how may I help you? He's not here right now. Yes, he's in a meeting. Can I take amessage? I got it. Bye. Who was that? Corporate. The “big boss.” Shhh... David thinks he's the big boss. Well, every boss has a boss. Inspirational Poster Company, Melissa speaking, how may I help you?May I ask who's calling? Yes, he's here. I'll transfer you. It's your girlfriend. Hi gorgeous. Are you looking forward to dinner tonight? I made reservations... What? I can't hear you; it's a badconnection. What? Why are you canceling? Oh, okay. Bye. See you later. She cancelled our dinner date. Inspirational Poster Company, Melissa speaking, how may I help you? Yes, Mr. Slater is here, Betty.Does Mr. Koselek want to talk to him? Oh, okay. I’ll take a message. I got it. Thanks, Betty. Bye. That was the big boss' secretary. David got permission to hire a new salesperson. Should we tell him?No, he looks really busy.

TOM TIP OF THE DAY MELISSA

TOM

DAVID TOM

Here's what I’m practicing now: When I answer the phone or talk to clients, I try to split up my sentences… by makingshort pauses… without, of course, breaking the idea. This technique helps improve my intonation… and helps people understand me better. Hello, my name’s Tom Robertson. I have a reservation for seven...