Messi

Use Case Template

A. Cockburn

Basic Use Case Template
Alistair Cockburn Human and Technology 7691 Dell Rd, Salt Lake City, UT 84121 (801)943-8484 fax: 801/943-8499 email: arc@acm.org

Page-1-

Humans and Technology

HaT TR96.03a (98.10.26)

Use Case Template Sample:
USE CASE 5 Description Used by Preconditions Success End Condition Failed End Condition Actors Trigger DESCRIPTIONA. Cockburn

Buy Goods Buyer issues request directly to our company, expects goods shipped and to be billed. Manage customer relationship (use case 2) We know Buyer, their address, and neededbuyer information. Buyer has goods, we have money for the goods. We have not sent the goods, Buyer has not spent the money. Buyer, any agent (or computer) acting for the customer. Credit card company,bank, shipping service purchase request comes in. Step Action 1 Buyer calls in with a purchase request 2 Company captures buyer’s name, address, requested goods, etc. 3 Company gives buyer informationon goods, prices, delivery dates, etc. 4 Buyer signs for order. 5 Company creates order, ships order to buyer. 6 Company ships invoice to buyer. 7 Buyers pays invoice. Step Branching Action 3a Companyis out of one of the ordered items: 3a1. Renegotiate order. 4a Buyer pays directly with credit card: 4a1. Take payment by credit card (use case 44) 7a Buyer returns goods: 7a. Handle returned goods(use case 105) Branching Action 1 Buyer may use phone in, fax in, use web order form, electronic interchange 7 Buyer may pay by cash or money order check credit card 4a Credit card not accepted. 4a2.End of use case, fail 5 minutes for order, 45 days until paid, expect 200 per day What if we have part of the order? What is credit card is stolen? release 1.0

EXTENSIONS

VARIATIONS

ExceptionsOther Information OPEN ISSUES Due Date

Page -2-

Humans and Technology

HaT TR96.03a (98.10.26)

Use Case Template

A. Cockburn

Using, Staging, Tailoring the Template
My (and...