Modelo Scor

SCOR

®

Supply Chain Operations Reference Model

Version 9.0

Copyright 2008 Supply Chain Council Inc.

© Supply-Chain Council, 2008. All rights reserved. The Supply-Chain Council has made every effort to assure the accuracy and usefulness of the information and metrics contained herein and is provided on an “AS IS” basis. The Supply-Chain Council makes no warranty, express orimplied, of merchantability, fitness for a particular purpose, or accuracy. The Supply-Chain Council makes no representation as to the results obtained or obtainable and disclaims all liability for direct, indirect, special or consequential damage, including lost profits, lost business or the like, whether based in contract, tort (including negligence), product liability or otherwise.www.supply-chain.org ©SCOR is a registered trademark of the Supply-Chain Council in the United States and Canada. All rights reserved. The Supply Chain Council, Inc. SCOR: The Supply Chain Reference ISBN 0-615-20259-4 (binder) Printed in the United States of America. April 2008

Acknowledgments
The following members (alphabetical by company) of the Supply-Chain Council Technical Development Steering Committeeand Project Teams devoted extensive time and/or effort to the development of this Model – SCOR Version 9.0. Also included are those who devoted much time and experience sharing to develop the section that is now being published separately as a White Paper by the Supply-Chain Council on Financial Impact of SCOR Metrics and Best Practices.

Name

Gerard McCool Kevin F. Mansfield Ben Cromwell GregGrehawick Jörg Nienhaus Arne Ziegenbein Moses Muputisi Kevin Farrington Robert Mansfield Kevin McCormack Lars Magnusson Charles-Eric Roussel Sven Verstrepen Srinivasan Sarangapani Reinaldo Fioravanti David Morrow Changrui Ren Jin Dong Gopal Chandrasekaran John Paul Hitesh Patel Anand K. Sundar Mitul Devendra Shah Robert Hagan James Wynn Taylor Wilkerson Iain D. Clarke Ray VanderBok Melinda Davey MarcBartos Dan Swartwood Monty Boyle George Wellock Caspar Hunsche Sam Fayez Tom Janoshalmi Deanna Yee Joseph Francis Enrico Camerinelli Melinda Spring Scott Sealing John Nyere Sergio Cavalieri Jac Braat Nancy Craft Amy H Buu Ikhlaq Kashkari

Company

Accenture Air Products AIT Group Booz Allen Hamilton Bosch Bosch BP Brightstar CCAT DRK Research Ericsson Essilor France Flanders Institute forLogistics Genpact Hewlett Packard IBM IBM China IBM China IBM GBS iCognitive IDS Scheer Infinite Strategies, Inc. Infosys International Paper Knowles Electronics LMI Molson Coors Brewing Company NewVectors NewVectors PMG Benchmarking Pragmatek Pragmatek Pragmatek Process Core Group Productivity Apex SAP Satellite Logistics Group Supply Chain Council Supply-Chain Council Supply-Chain Council UnitedSpace Alliance United States Department of Defense University of Bergamo University of Tilburg Volvo Westinghouse Xelocity

Copyright 2008 Supply Chain Council Inc.

Table of Contents
• Introduction • Metrics o Reliability o Responsiveness o Agility o Cost o Asset Management • Processes o Plan o Source o Make o Deliver o Return o Inputs and Outputs • Best Practices o SCOR o GreenSCOR o RiskManagement • Special Applications o GreenSCOR 1 2 2.1 2.2 2.3 2.4 2.5 3 3.1 3.2 3.3 3.4 3.5 3.6 4 4.1 4.2 4.3 5 5.1

Copyright 2008 Supply Chain Council Inc.

Section 1 Introduction

Introduction
Summary
The Supply-Chain Operations Reference model (SCOR®) is the product of the Supply-Chain Council (SCC) a global non-profit consortium whose methodology, diagnostic and benchmarking tools helporganizations make dramatic and rapid improvements in supply-chain processes. SCC established the SCOR process reference model for evaluating and comparing supply-chain activities and performance. The SCOR-model captures the Council’s consensus view of supply chain management. It provides a unique framework that links business process, metrics, best practices and technology into a unified...