Office Wastes
Páginas: 4 (962 palabras)
Publicado: 27 de marzo de 2012
Manufacturing & Technology Solutions
CITEC
Lean Office Wastes
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
1
Different “Wastes” in the Office!
CScatter Barriers to Communication Wrong Tool
H
Handoffs
i
Useless Information
W
Waiting Wishful Thinking Testing to Specifications
D
Discarded Knowledge
a NYSTAR® Awarded RegionalTechnology Development Center
www.
CITEC.org
2
Scatter
Scatter: failing to keep a cadence – a steady rhythm of repeating processes. Typically caused by:
Reorganization – constantlychanging the reporting relationships Disorganization – not having thought through the organization in the first place Reprioritization – rapid, unplanned switching between activities Bad organization –not having the right structure for the job
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
3
Typical Office “Factory”?
a NYSTAR® Awarded Regional TechnologyDevelopment Center
www.
CITEC.org
4
C
Barriers to Communication
Intellectual “class” structure & hierarchy of authority Functional silos Geographic separation of individuals who need towork together Data too complex for everyone to understand NIH syndrome People not speaking the same language (figuratively)
www.
a NYSTAR® Awarded Regional Technology Development CenterCITEC.org
5
Complex Pathways for Communication
Department A
John Jim Mary Molly Larry Bill Grant Brian Sue Susie Debbie Barb Bob Steve Bill Mack
Department B
Department C
Department DJill
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
6
Wrong Tool
“To the person with a hammer, everything looks like a nail.” 1-hour meetings – wrong toolComputers and software that are incompatible No use of a common process (or misuse of it) HR processes incompatible Compensation processes incompatible
a NYSTAR® Awarded Regional Technology Development...
CITEC
Lean Office Wastes
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
1
Different “Wastes” in the Office!
CScatter Barriers to Communication Wrong Tool
H
Handoffs
i
Useless Information
W
Waiting Wishful Thinking Testing to Specifications
D
Discarded Knowledge
a NYSTAR® Awarded RegionalTechnology Development Center
www.
CITEC.org
2
Scatter
Scatter: failing to keep a cadence – a steady rhythm of repeating processes. Typically caused by:
Reorganization – constantlychanging the reporting relationships Disorganization – not having thought through the organization in the first place Reprioritization – rapid, unplanned switching between activities Bad organization –not having the right structure for the job
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
3
Typical Office “Factory”?
a NYSTAR® Awarded Regional TechnologyDevelopment Center
www.
CITEC.org
4
C
Barriers to Communication
Intellectual “class” structure & hierarchy of authority Functional silos Geographic separation of individuals who need towork together Data too complex for everyone to understand NIH syndrome People not speaking the same language (figuratively)
www.
a NYSTAR® Awarded Regional Technology Development CenterCITEC.org
5
Complex Pathways for Communication
Department A
John Jim Mary Molly Larry Bill Grant Brian Sue Susie Debbie Barb Bob Steve Bill Mack
Department B
Department C
Department DJill
a NYSTAR® Awarded Regional Technology Development Center
www.
CITEC.org
6
Wrong Tool
“To the person with a hammer, everything looks like a nail.” 1-hour meetings – wrong toolComputers and software that are incompatible No use of a common process (or misuse of it) HR processes incompatible Compensation processes incompatible
a NYSTAR® Awarded Regional Technology Development...
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