Opera

MICROS Systems, Inc.

Volume 5, Issue 1 June 2004

Opera Programme
Vroom! Make Way for Opera’s New Dashboard
Inside this issue:
Did You Know? Item Inventory Features QMS Profile Requests Customized Help Oracle Developer 10g Web Credit Card Interface Commissions Enhanced Guest Service Currency Exchange Function Diary SFA and ORS Posting Features “Recently Used” Lists Kiosk Solutions OWS -Web Services News Releases 3 4 4 5 5 6 9 9 10 10 15 16 18 19 20 20 23

No, it’s not the black, padded vinyl kind, but rather a well-designed visual display that gives you instant access to all the most essential Opera features, guest particulars, and property status details. From one screen you can now initiate reservations, work with guest profiles, perform cashiering duties, and even managehousekeeping

activities. What’s more, you can tap into the wealth of information essential to providing good service and conducting efficient business. The Opera Dashboard lets you directly perform many of the activities that comprise the core of your day-to-day operations, without ever going through a menu. Among many other tasks, you can:

Create new reservations using a pre-specified sequenceof screens. (See Reservation Flow for more about this great feature.) View reservation details and edit, cancel, and reinstate reservations. Check and change current room statuses. Color codes immediately tell you if the room is clean, dirty, or inspected. Take and retrieve guest messages. Make room moves checked in guests. for

Review and change guest profiles. Change address, email, and phoneinformation without leaving the Dashboard; edits are immediately saved to the profile. The Dashboard lets you quickly search for reservations by guest name, room number, or confirmation number. Advanced search features
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Of special interest:
• Opera Dashboard 1 • Tech Talk 7 • Reservation Flow 8 • OCIS Memberships 11 • Extended Stay Special Feature 12 • Automated Testing17 • ORS Enhancements 21
• Yield Management 22

BARs Sets Sights on Bargain Travel Market
Few would dispute that price rules in today’s travel market where cheap airfare, hotel, and car rental websites abound. When making hotel reservations, potential guests aren’t too shy to demand, “What’s the best rate you can give me for my stay?” or “Give me your lowest rate, breakfast included.” Operaand ORS have just rolled out a new weapon in the battle to win business from savvy customers who are willing to shop around for bargain rates. The Best Available Rates feature, or BARs, lets hotels and central reservations offices designate a selection of rate codes to be considered when searching for the best rate for a new reservation. This provides low-level control over the sell process andensures that special rates, such as employee discount or corporate contract, are not taken into account. The Best Available Rates filter can be turned on or off by selecting a check box on the Opera Rate
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Opera Dashboard – Take a Test Drive Today!
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Charges button appears in the Cashiering panel. If the reservation is not yet checked in,clicking on the Room field down-arrow takes you to room blocking. If the reservation is already checked in, the same action presents the room move screen. Similarly, the Available Information panel gives you a straight shot to the exact information you need when you need it. Depending on the guest highlighted in the Search panel, this area of the screen displays links to Share information, Routingarrangements, Preferences, Messages, Comments, and Deposit and Cancellation rules, among others. And for a streamlined, uncluttered look, most data fields appear only when there are appropriate details to display. The Cashiering panel shows the guest’s payment

include other options like first name, company, CRS number, membership number, and more. Your selection from the results listed in the...