Operations and supply management

UNIVERSIDAD AUTÓNOMA DE NUEVO LEÓN

FACULTAD DE CONTADURIA PÚBLICA Y ADMINISTRACIÓN

OPERATIONS AND SUPPLY MANAGEMENT

FINAL PROJECT

Night Shift

San Nicolás de los Garza Nuevo León, México, November 9th, 2011

Introduction
Welcome to Parker, this is a company with annual sales exceeding $12 billion for fiscal year 2011, Parker Hannifin is the world's leading diversifiedmanufacturer of motion and control technologies and systems, providing precision-engineered solutions for a wide variety of commercial, mobile, industrial and aerospace markets. 
The company's products are vital to virtually everything that moves or requires control, including the manufacture and processing of raw materials, durable goods, infrastructure development and all forms of transport. Traded onthe New York Stock Exchange under the symbol "PH," Parker is strategically diversified, value-driven and well positioned for global growth as the industry consolidator and supplier of choice.
Parker is The Global Leader in Motion & Control Technologies.  Within Parker's eight product groups, the company's engineering expertise spans the core motion technologies (electromechanical, hydraulicand pneumatic) with a full complement of fluid handling, filtration, sealing and shielding, climate control, process control and aerospace technologies.

Index
Coverage………………………………………………………….. 1
Introduction……………………………………………………….. 2
Index……………………………………………………………..... 3
1.1 Company background………………………………………. 4
1.2 company Analysis focused on:
1.2.1 Logistics (supply chain)…………………………….. 81.2.2 Products…………………………………………….... 8
1.2.3 Customer Service…………………………………...17
1.2.4 Product Tendencies………………………………... 18
1.2.5 Competitors…………………………………………. 19
1.3 Develop Operation Process……………………………….. 20
1.4 Comparison chart of Parker Vs. competitors…………….. 21
1.5 Based on the comparison performed present results for:
1.5.1 Improvements……………………………………….. 22
1.5.2Benchmarking……………………………………….. 23
1.5.3 Best practices………………………………………... 24
Conclusion………………………………………………………… 27
References………………………………………………………... 28

Company Background
ADDRESS

Parker-Hannifin Corporation #6035 Parkland Boulevard
Cleveland, OH 44124-4141

2.Statistics:
Public Company
Incorporated: 1918 as Parker Appliance Company
Employees: 33,289
Sales: $4.09 billion (1997)
Stock Exchanges: New York
TickerSymbol: PH
SICs: 3593 Fluid Power Cylinders & Actuators; 3594 Fluid Power Pumps & Motors; 3728 Aircraft Equipment, Not Elsewhere Classified; 3714 Motor Vehicle Parts & Accessories

3.EXTERNAL AUDIT FIRM
DELOITTE
PWC Price Watterhouse Coopers

4.LINES OF BUSINESS

Primary line of business
Motors , Hydraulics

5. Products by Category
Accumulators Fittings O-RingsActuators Flanges Packings
Adapters Flow Controllers PFA/PTFE Products
Additives Flowmeters Power Take Offs
Adhesives & Sealants Fuel / Air Separators Power Units
Aerospace Gas Generators Pumps
Aircraft Wheels & Brakes Gauges Purifiers
Air Preparation Gearheads & Gearmotors Quick Couplings
Analytical Systems Heaters Refrigeration & Air Conditioning
Atomization NozzlesHMI-visualization Regulators
Controllers Hose Seals
Cylinders Hose Crimpers / Swagers Sensors
Dental Products Hydrostatic Transmissions Steering
Diagnostic Products Inverters Strainers
Drives Linear Positioners Structural Aluminum
Dryers Manifolds Thermal Management
EMI Shielding Miniature Fluidics Tools
Enclosures Molded Shapes Tube Fabrication Equipment
Extruded SealsMonitoring Tubing
Filters Motors Valves

Company Analysis.
-Logistic

Products- Parker has many different products which are important for the engineering such as:
* Accumulators: for hydraulics, air conditioning, refrigeration and aerospace systems. Accumulators are compatible with a variety of fluids and pressure ranges and are available in various materials, for a wide...