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MIS case study interviews.

© Chris Kimble, Euromed Marseille École de Management. 13288, Marseille, France e-mail: chris.kimble@chris-kimble.com

1.

Interviews.

The following interviews are with eight people from the North Eastern district of the Royal Mail. The interviews took place 12 to 18 months after the introduction of a Local Area Network (LAN) based in Newcastle. All of theinterviewees were based in the Newcastle office. 2. Brief profiles of the interviewees. The interviewees are as follows:
2.1. HARRY BAINBRIDGE, DEPOT MANAGER. ................................................................................... 3 2.2. CHRISTOPHER BRICKELL, TECHNICAL MANAGER. ............................................................... 11 2.3. BARRY FLYNN, DELIVERY SERVICESMANAGER. .................................................................. 16 2.4. JOHN HOWE, PERSONNEL MANAGER. ....................................................................................... 21 2.5. JAMES JOBS, AREA DELIVERY MANAGER. ............................................................................... 26 2.6. STANLEY MANN - TECHNICAL SERVICES MANAGER............................................................ 32 2.7. JAMES O’BRIAN- ROYAL MAIL, BUDGET/STATISTICS. .......................................................... 38 2.8. DIANE WILKINSON, FINANCE MANAGER. ................................................................................ 45

Harry Bainbridge. Age 28 Job Title Delivery Office Manager for the West End of Newcastle City. Role Day to day responsibility forRoyal Mail operations - letter deliveries, delivery of small parcels, etc. Level Lower/middle management. Pen Picture Started work for the Royal Mail after leaving school and was promoted to assistant manager after completing a part time Diploma in Management at a local college. He has been in his present post for ≈ 3 Years. Christopher Bricknell. Age 35 Job Title Technical Manager RoleOperational responsibility for development of the LAN. Level Middle/Senior management. Pen Picture Started work for the Royal Mail in a technical support role after completing a Degree in Engineering. He is an enthusiastic supporter of the LAN and spends much of his time promoting its use in the North East Area and has been in his present post for ≈ 2 Years. Barry Flynn. Age 48 Job Title Delivery ServicesManager Role Responsible for all aspects of deliveries and delivery offices in the North East of England. Level Senior management/Board level Pen Picture Has always worked for the Royal Mail and has been involved with a number of projects to introduce new technologies to the Post Office. John Howe. Age Job Title Role Level Pen Picture

45 North East Division Resourcing Co-ordinator. Responsiblefor appointments of senior, middle and junior level staff. Senior management/Board level Joined the Royal Mail through a sponsorship scheme when he was a student. Holds a degree in Business Management.

© Chris Kimble, Euromed Marseille École de Management, 13288, Marseille, France e-mail: chris.kimble@chris-kimble.com Page 1

James Jobs. Age Job Title Role Level Pen Picture

37 Deliverymanager for the City of Newcastle. Maintaining quality of service within the city area. Middle/Senior management. Joined the Royal Mail after leaving school as management trainee.

Stanley Mann. Age 43 Job Title Technical Services Manager Role Responsible for maintenance of physical assets in the North East Region. Level Senior management/Board level Pen Picture Joined the Royal Mail from SouthEastern Electricity 3 years ago. James O’Brian. Age 30 Job Title Management Accountant Role Analysis of statistics and the preparation of reports for Finance Manager. Level Middle management Pen Picture Joined the Royal Mail as a management trainee. Although not formally qualified as an accountant he has attended a number of courses and progressed quickly within the finance section of the North...