Peterete

FINAL CONSULTANCY REPORT

“DIAGNOSIS FOR A PROCESS APPROACH IMPLEMENTATION”

INTERNATIONAL POTATO CENTER
CONSULTANT: Eng. Carlos Antonio Puell Palma

DATE:

April, 2011

Institute for Quality Pontifical Catholic University of Perú 1801 Universitaria Av. San Miguel Lima, Perú (+511) 626 2260, 626 2261 quality@pucp.edu.pe www.pucp.edu.pe/calidad Members of:

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INDEX
1 2 3 4 5Executive summary ..................................................................................................................3 CIP Background .......................................................................................................................4 Project background...................................................................................................................4Project objectives .....................................................................................................................4 Methodologhy used ..................................................................................................................5 5.1 Methodology for the Diagnosis of Project Management and Process Management ...............5 5.2 Methodology of the ProcessApproach..................................................................................5 6 7 Benefits of the Diagnosis and the Process Approach ................................................................5 Results .....................................................................................................................................6 7.1 Results of the Project ManagementDiagnosis ......................................................................6 7.2 Results of the process management diagnostic ....................................................................7 7.3 Map de process identification ...............................................................................................9 7.4 Identification of process owners..........................................................................................12 7.5 Process description ............................................................................................................14 7.6 Objectives of each process .................................................................................................17 7.7 Requirements identification................................................................................................20 8 9 10 Conclusions ............................................................................................................................20 Recommendations..................................................................................................................21 Responsibility.........................................................................................................................29 ANNEXES.................................................................................................................................30 Annex 1: Report of Project Management diagnosis Annex 2: Report of Process Management diagnosis Annex 3: Process Approach Annex 4: Working Agenda: Workshop Process and sub processidentification Annex 5: Presentation used in the workshop of process and sub process identification Annex 6: CIP process map – Version 1 Annex 7: Process and sub-process flowchart Annex 8: Integrated flowchart – Central processes Annex 9: Requirements identification

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Executive summary
The International Potato Center (known by its Spanish acronym, CIP) is an organization that seeks to reducepoverty and achieve food security on a sustained basis in developing countries through scientific research and related activities on potato, sweet potato, other root and tuber crops, and on the improved management of natural resources in the Andes and other mountain areas. As part of an ongoing effort to maximize organizational results and performance, CIP is looking to incorporate into their...