Presentacion ts

An Introduction to ISO/TS 16949:2002
By George Tao
15th Mar. 2006

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Learning objectives
Appreciating key aspects of ISO/TS 16949 + market drivers Comparing ISO/TS 16949:2002 with ISO 9001:2002 Approaches to assessing where you are now Appreciating the techniques to support ISO/TS 16949;
Statistical Analysis
Statistical Process Control Measurement Systems AnalysisFMEA Control Plans

Considering the next steps
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What is ISO/TS 16949:2002?
TS 16949 is a Technical Standard expressing “particular requirements for the application of ISO 9001:2000 for automotive production and relevant service part organizations” …which means...
ISO 9001:2000 requirements plus additional requirements specific to automotive production
In the standarddocument ISO 9001:2000 text is shown in boxes
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Where did ISO/TS 16949:2002 come from?
Prepared by International Automotive Task Force (IATF) + Japan Automobile Manufacturers Assoc. (JAMA)
EAQF AVSQ Automotive VDA 6.1 QS 9000 ISO 9000 series ISO/TS 16949:1999 ISO/TS 16949:2002

ISO 9001:1994 1994 1999
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ISO 9001:2000 2000 2002
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Who contributed -through IATF/JAMA?
All major automotive OEMs US, European + Japanese supplier organizations Some Tier 1 suppliers
USA OEMs Ford GM Chrysler SMMT UK France PSA Renault Germany VW BMW Daimler VDA Italy Fiat Japan Nissan Toyota Honda JAMA

National Supplier Org’ns Suppliers Bosch USA

FIEV

ANFIA

GKN

Faurecia

Bosch

Magneti Marelli
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Key Aspects – Scope & goalSCOPE: “This technical specification is applicable to sites of the organization where production and/or service parts specified by the customer are manufactured… …throughout the supply chain.”

GOAL: “The goal of this specification is the development of a quality management system that provides for; continual improvement, emphasizing defect prevention and the reduction of variation and waste inthe supply chain.”
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Key Aspects – Overview
Top management involvement including;
implementing a business plan linked to defined measurable quality objectives

Clear definition of responsibilities including;
Authority to stop production to correct quality problems

Top management review of the performance of the quality system including;
reporting and evaluation of thecost of poor quality
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Key Aspects – Overview
Focus on Human Resource management including
processes for defining competence requirements, providing training (including on the job training for employed, temporary and agency personnel), verifying effectiveness of actions taken

A process to motivate employees to
achieve quality objectives, make continual improvement, andcreate an environment to promote innovation.

A process to measure the extent to which personnel are aware of the relevance & importance of their activities - how they contribute to achieving the quality objectives
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Key Aspects – Overview
Focus on product & process design to meet requirements Use of automotive core tools
Statistical Process Control (SPC), MeasurementSystem Analysis (MSA) Failure Mode Effect Analysis (FMEA)

Controlling production processes by use of
control plans work instructions

Ensuring effective control of internal & external laboratories
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Key Aspects – Overview
Focus on process for measurement of customer perception and satisfaction All processes need to take into account any customer specific requirementsDevelopment of suppliers using ISO/TS16949: 2002 Focus on continual improvement
Undertaking effective system, process & product audits Effective analysis of data to drive improvement Evidence of continual improvement throughout the organisation’s processes, not just manufacturing
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Key Aspects – 8 QM principles
Process Approach Customer focus Leadership Involvement of people...