Principles of customer service

Páginas: 2 (298 palabras) Publicado: 3 de noviembre de 2009
Principles of Customer Service

- They will only be successful if they treat their customer right, aims to be the first choice within the hotel industry and this requires a good reputationworldwide, delivering satisfaction to every customer, exactly what they want and expect from a hotel, starting with the good service, food, comfort, and every detail that he can deliver to variouscustomers.

- Customer service involves selling the customer all the products and services they need as parking, child care, 24hr service, laundry, spa, Wi-Fi, conference rooms, event production,event hall, restaurant and bar, television, electronic safe, air-conditioned rooms, good food.

- Excellent customer service will result in:

o Happy staff and good service, good attentionincreases sales and profits giving return business.

o Better public image, as customers are happy, may recommend within families, companies and friends.

o Advantage over their competitionbecause people want good service before anything.

o Customer loyalty and return business every customer wants to return to have such a good service, good service and other details can be foundin a Hilton Hotel.

- Within the organization significant emphasis is placed on:

o High standard for dress code, staff are quickly identifiable, smart Appearance gives a positive image.o Wearing a uniform correctly in housekeeping, and sometimes broken down into different areas of expertise.

o Behavior and positive attitude towards a customer being kind, helpful,friendly and polite.

o Correct signage within the hotel, different languages to provide the client with their stay at the hotel.

o Visitor information, inside the rooms must be all theinformation the client needs and schedules, emergency telephones, proper use of hotel facilities (spa, pool, and sauna)

o Provision for individual needs, the hotel must offer cover all sorts of...
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